Drisya Thomas
Calicut, Kerala
Summary
Accomplished Cybersecurity Analyst with a proven track record at Wipro, specializing in Identity and Access management. Excelled in user provisioning and client relationship management, enhancing system security and customer satisfaction. Demonstrated expertise in User access management and effective teamwork, significantly improving operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Wipro
10.2021 - Current
- System Administrator for the user account maintenance in Active Directory and incident management systems in Service-Now.
- Create Email account in exchange management console for the user.
- Supporting the customer has the appropriate access to the tools to support the business in a daily basis.
- Creation and administration of global groups.
- Creation and modification of exchange resources like Distribution list, Shared Email account.
- Creation of new directories as per the customer guidelines and grand permission on them.
- Creation, modification and deletion of user accounts on other client applications(Data Warehouse, Manhattan).
- All requests are worked in the basis of incident management by using Service-Now.
- Handling escalation emails and emergency requests.
Education
Bachelor of Technology (Honours) - Computer Science And Engineering
Vimaljyothi Engineering College
Kannur07.2021
Skills
- Incident Response
- Identity Management
- Role-Based Access Control
- Access Request Management
- User Provisioning
- Client Communication
- Client Relationship Management
- Project Management
- Active Directory Management
- Active Learning
- Teamwork and Collaboration
- Problem-Solving
Certification
- AZ-900 - Microsoft Azure Fundamentals
Languages
Malayalam
Native language
English
Proficient
C2
Tamil
Upper intermediate
B2
Hindi
Beginner
A1
Timeline
Cybersecurity Analyst
Wipro
10.2021 - Current
Bachelor of Technology (Honours) - Computer Science And Engineering
Vimaljyothi Engineering College
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