Drew Wade
Colchester,Essex
Summary
Results-oriented Team Leader with expertise in project management and employee development. Boosted productivity through innovative strategies and enhanced team performance via effective coaching. Skilled in complaint resolution and building strong client relationships. Committed to continuous improvement and fostering collaboration in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Card Factory
Stanway, ESS
05.2025 - Current
- Delegated tasks to team members based on project requirements and individual strengths to optimise team effectiveness.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Facilitated recruitment and onboarding processes for new team members, enhancing team integration and cohesion.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Mentored and coached team members to ensure successful performance.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Cultivated supportive and positive working environment, fostering strong employee relationships and team morale.
Sales Assistant
Card Factory
Stanway, ESS
09.2023 - 05.2025
- Delivered personalised customer service by greeting clients and fostering long-term relationships.
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Organised product displays and promotional arrangements to enhance customer engagement and sales visibility.
- Managed cash and credit transactions while implementing streamlined processes for online payments.
- Built strong working relationships with fellow associates and corporate contacts.
- Ensured cleanliness of shelves, counters, and tables to create a welcoming atmosphere.
Education
AAT Level 2 - accounting and finance
Colchester Institute
Colchester 2024 - 2025
GCSE -
The Stanway School
Colchester 2019 - 2024
Diploma of Higher Education - Business and enterprise
Colchester Institute
Colchester 2025 - 2026
Skills
- Mentoring
- Complaint management
- Project management
- Safety procedures
- Flexible schedule
- Teamwork and collaboration
- Financial reporting
- Budget management
- Financial analysis
- Cost analysis
- Expense tracking
- Resource allocation
- Team leadership
- Customer service
- Problem resolution
- Communication skills
- Performance analysis
- Decisive decision-making
- Complaint management
- Stock management
- Audit checks
References
- Mandy Greenhow-Elliott, Store Manager, Card Factory, 07734306699, Mandy.Greenhow-Elliott@cardfactorymail.rms-metro.com
- Abigail Hamblen, Teacher, The Stanway School, 01206575488, Abigail.Hamblen@stanway.school
Certification
- Drivers Licence
Timeline
Team Leader
Card Factory
05.2025 - Current
Sales Assistant
Card Factory
09.2023 - 05.2025
AAT Level 2 - accounting and finance
Colchester Institute
2024 - 2025
GCSE -
The Stanway School
2019 - 2024
Diploma of Higher Education - Business and enterprise
Colchester Institute
2025 - 2026