Drew Smith
North Walsham,Norfolk
Summary
Versatile and Resilient Operations Specialist with a high-volume financial management and front-line customer service. I offer a unique blend of analytical precision—mastering complex cash handling and digital transaction systems—and operational grit, with specialized training in chemical safety and logistics.
I excel in high-stakes environments, whether de-escalating difficult interpersonal conflicts or managing emergency response protocols. Undeterred by demanding weather conditions or shifting schedules, I remain focused on safety, efficiency, and maintaining clear, professional communication at every level of the organization.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Morrison's Daily
North Walsham, Norfolk
2023.09 - 2025.01
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively, increasing sales conversions.
- Addressed customer needs promptly, receiving positive feedback and enhancing customer loyalty.
- Established strong relationships with regular customers, contributing to repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering supportive working environment.
Refuse collector
Serco
Aylsham, Norfolk
2024.05 - 2025.06
- Ensured cleanliness of local streets by collecting and disposing of rubbish.
- Implemented safe working methods to minimise injury risks.
- Followed all designated procedures during disposal process at landfill sites.
- Undertook heavy lifting tasks, demonstrating physical stamina and strength.
- Adapted to changes in route plans due to roadworks or events, ensuring timely service delivery.
- Attended health and safety training sessions to ensure compliance with regulations.
Cleaning operative
The Norfolk Cleaning Group
North Walsham, Norfolk
2024.04 - 2024.05
- Maintained high standards of cleanliness through sweeping, mopping, and vacuuming, ensuring hygienic environments.
- Completed cleaning tasks promptly within allotted timeframes, ensuring readiness for daily operations.
- Collaborated with staff to execute large-scale cleanup projects, enhancing overall facility presentation.
- Managed laundry tasks efficiently, ensuring availability of clean linen at all times.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
Education
NVQ Level 2 - Performing and Technology
Access to Music
Norwich, Norfolk 2021.09 - 2022.07
NVQ Level 3 - Performing and Technology
Access to music
Norwich, Norfolk 2022.09 - 2023.07
GCSEs - maths
North Walsham High School
North Walsham, NorfolkGCSEs - English
North Walsham High School
North Walsham, NorfolkGCSEs - Music preformance (BTEC)
North Walsham High School
North Walsham, NorfolkGCSEs - Science
North Walsham
North Walsham, NorfolkSkills
- Customer Service
- Cash handling
- Financial transactions recording
- Technology use proficiency
- Dealing with difficult situations
- Flexibility in schedule
- Flexibility in schedule
- Emergency response
- Efficient loading techniques
- Work in all weathers
- Efficient Communication Skills
- Chemical handling training
Certification
HABC level 1 and 2 Certified
Accomplishments
At my time at Morrisons, I was given the title, "the most easy person to talk to" by staff and customers due to my understanding nature and by my ability to make people laugh.
Affiliations
- playing the bass guitar with my grandad, as well as being a gamer.
Languages
English
Beginner
Timeline
Refuse collector
Serco
2024.05 - 2025.06
Cleaning operative
The Norfolk Cleaning Group
2024.04 - 2024.05
Sales assistant
Morrison's Daily
2023.09 - 2025.01
NVQ Level 3 - Performing and Technology
Access to music
2022.09 - 2023.07
NVQ Level 2 - Performing and Technology
Access to Music
2021.09 - 2022.07
GCSEs - maths
North Walsham High School
GCSEs - English
North Walsham High School
GCSEs - Music preformance (BTEC)
North Walsham High School
GCSEs - Science
North Walsham