Summary
Overview
Work history
Education
Skills
Leadership Experience
Languages
Timeline
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Drew Pessoa

Whitstable,London

Summary

Dedicated education professional with expertise in critical thinking facilitation and student engagement. Proven track record in educational programme development and staff mentoring, ensuring adherence to education policy and regulatory compliance. Skilled in utilising online teaching platforms to enhance inclusive education advocacy and multicultural sensitivity. Committed to professional development training and data analysis for improved student outcomes.

Experienced Education Coordinator, committed to improving educational outcomes. Led initiatives that enhanced student engagement and streamlined administrative processes, resulting in more cohesive learning environment. Successfully fostered collaboration among staff, which significantly boosted overall programme effectiveness.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Education Coordinator

University College London
London
01.2025 - 08.2025
  • Line manage a team of 4 postgraduate administrators, supporting 13 programmes and 500+ students across 4 campuses.
  • Member of Shared Governance group, embedding UCL's EDI frameworks into departmental decision-making and culture.
  • Collaborated with faculty-level working group on equity, inclusion, and environmental impacts of field trips.
  • Liaised with Student Support and Disability Services to implement reasonable adjustments (SoRAs), ensuring inclusive student experiences.
  • Member of working group that contributed to establishment of Bartlett Promise Sub-Saharan Scholarship, improving access for underrepresented groups.
  • Managed programme budgets and reporting, aligning departmental operations with institutional planning and funding requirements.

Senior Teaching and Learning Administrator

University College London
London
05.2021 - 06.2025
  • Managed PhD studentship funding (EPSRC, ESRC, AHRC, LAHP), ensuring transparent, equitable allocation processes.
  • Nominated staff for Women in Leadership and Emerging Leaders programmes, aligning with Athena Swan commitments and fostering career progression.
  • Delivered training and induction sessions for staff and students, promoting inclusivity and accessible communication.
  • Contributed to departmental strategic planning with Director of Education and Education Manager.
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Teaching and Learning Administrator

University College London
London
06.2018 - 05.2021
  • Supported taught and research programmes, ensuring compliance with regulatory frameworks.
  • Streamlined administrative systems to improve efficiency and student experience.

Registry Officer

Birkbeck, University of London
London
02.2018 - 06.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Postgraduate Admissions Officer

SOAS, University of London
London
07.2016 - 08.2017
  • Collaborated with marketing team to develop promotional materials for admissions campaigns.
  • Increased applicants' satisfaction with prompt and helpful responses.
  • Reviewed incoming applications, ensuring adherence to admission criteria.
  • Delivered presentations at schools and colleges, increasing awareness about the university's offerings.

Postgraduate Admissions Assistant

King's College London
London
09.2015 - 07.2016
  • Supported admissions department through timely completion of administrative tasks.
  • Managed correspondence with candidates post-selection process-providing necessary details regarding induction sessions.
  • Worked closely with marketing team to create compelling college recruitment materials.
  • Facilitated smooth communication between applicants, parents, and faculty staff throughout the admission process.

Education

MSc Geopolitics, Territory and Security Studies - Geography and Law

King's College London
City of London
09.2009 - 09.2011

BA Political Science - Political and Economics

University of Westminster
London
09.2004 - 06.2007

Skills

  • Critical thinking facilitation
  • Student record maintenance
  • Multicultural sensitivity
  • Professional development training
  • Inclusive education advocacy
  • Education policy adherence
  • Online teaching platforms
  • Staff mentoring
  • Educational programme development
  • Student engagement
  • Data analysis and reporting
  • Regulatory compliance

Leadership Experience

  • Line manage, mentor, and develop staff, ensuring equitable access to training and career development.
  • Embedded EDI principles into departmental culture through governance, policy, and daily practice.
  • Advocated for staff progression and inclusive leadership pipelines, supporting institutional goals under Athena Swan.
  • Delivered student and staff-facing initiatives that improved accessibility, belonging, and engagement.

Languages

Japanese
Beginner

Timeline

Education Coordinator

University College London
01.2025 - 08.2025

Senior Teaching and Learning Administrator

University College London
05.2021 - 06.2025

Teaching and Learning Administrator

University College London
06.2018 - 05.2021

Registry Officer

Birkbeck, University of London
02.2018 - 06.2018

Postgraduate Admissions Officer

SOAS, University of London
07.2016 - 08.2017

Postgraduate Admissions Assistant

King's College London
09.2015 - 07.2016

MSc Geopolitics, Territory and Security Studies - Geography and Law

King's College London
09.2009 - 09.2011

BA Political Science - Political and Economics

University of Westminster
09.2004 - 06.2007

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