Summary
Overview
Work history
Education
Skills
Timeline
Barista

Drew Peachey

Abergavenny,Monmouthshire

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Barista

Costa Coffee
Abergavenny, Monmouthshire
05.2022 - Current
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Created speciality drinks according to exact customer requests and preferences.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Waitress

cwtch cafe
Abergavenny, Monmouthshire
06.2021 - 05.2022
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Arranged tables and set up linens and silverware in preparation for guests.

Somerset Arms

NA
Dingestow, Monmouthshire
02.2019 - 05.2021
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Education

GCSEs -

Monmouth Comprehensive School
Monmouthshire
09.2016 - 07.2021

A-Levels -

Monmouth Comprehensive School
Monmouthshire
09.2021 - 05.2023

Skills

I have a range of skills and knowledge which I have gained from education and the workplace Some of these skills include me being a fast learner, who has got good communication and customer service skills I am able to be organise effectively and I have very good time management skills I am a very friendly individual who is very well spoken and well mannered

Timeline

Barista

Costa Coffee
05.2022 - Current

A-Levels -

Monmouth Comprehensive School
09.2021 - 05.2023

Waitress

cwtch cafe
06.2021 - 05.2022

Somerset Arms

NA
02.2019 - 05.2021

GCSEs -

Monmouth Comprehensive School
09.2016 - 07.2021

Similar Profiles

Create profile
Drew Peachey