Offering strong organisational skills and compassionate approach to patient care. Knowledgeable about administrative tasks, communication, and multitasking in fast-paced environment. Ready to use and develop clerical, interpersonal, and problem-solving skills in a Receptionist/Administrative role.
1. Patient Record Management
- Maintaining and updating patient records accurately.
- Ensuring confidentiality and security of patient information.
- Filing, retrieving, and archiving patient files as needed.
2. Administrative Support
- Assisting medical and nursing staff with administrative duties.
- Preparing and distributing patient admission, discharge, and transfer documentation.
- Managing appointment schedules and ward diaries.
3. Communication and Coordination
- Acting as a point of contact between patients, visitors, and hospital staff.
- Communicating patient information to relevant departments.
- Handling telephone calls, emails, and correspondence professionally.
4. Patient Admission and Discharge Procedures
- Assisting with patient registration and admission processes.
- Ensuring all necessary documentation is completed and processed.
- Coordinating discharge arrangements and updating records accordingly.
5. Billing and Documentation
- Assisting with billing processes and verifying patient charges.
- Ensuring all documentation complies with hospital policies and legal requirements.
6. Inventory and Supplies Management
- Monitoring and maintaining office supplies and forms.
- Notifying appropriate personnel when supplies need replenishment.
7. Compliance and Quality Assurance
- Ensuring adherence to hospital policies, procedures, and confidentiality standards.
- Supporting audits and quality assurance activities related to patient records.
8. Miscellaneous Administrative Tasks
- Assisting with data entry and report generation.
- Managing incoming and outgoing correspondence.
- Performing other clerical duties as assigned by supervisory staff