Drew Hall
Birmingham,West Midlands
Summary
Dedicated Duty Manager with strengths in team leadership and customer service excellence. Resolves customer complaints with empathy, ensuring high satisfaction levels. Coaches and mentors staff to enhance service delivery and fosters a positive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Duty Manager
Park Regis Birmingham
Birmingham, West midlands
03.2026 - Current
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
Receptionist
Adagio Aparthotel
Birmingham, West Midlands
03.2026 - 03.2026
- Greeted guests and clients warmly, creating a welcoming atmosphere.
- Managed incoming telephone calls, accurately taking messages and ensuring timely communication to relevant personnel.
- Organised and maintained a clean reception area to enhance visitor experience.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
GP Receptionist and Admin
Halesowen Medical Practice
Halesowen, West Midlands
03.2024 - 03.2025
- Balanced patient appointments with administrative duties and personal education to optimise workflow and service delivery.
- Contributed to patient care planning and problem-solving in multidisciplinary team meetings, fostering collaboration among healthcare professionals.
- Attended clinical meetings and engaged in continued education training to uphold licensing standards and enhance professional knowledge.
Education
GCSEs - GCSE
Leasowes High School
Halesowen01-2021
Skills
- Customer service
- Cash handling
- Team leadership
- Staff leadership
- Staff motivation
- Employee development
- Team engagement
Languages
English
First Language
Hebrew
Advanced
C1
Certification
- Hospitality Employee of the month
- Employee star of the week 3 times
- Staff recognition
Hobbies and interests
- Travelling, and solo travelling
- Photography
- Learning languages
- Socialising with friends
Accomplishments
- Recognised by management for Tripadvisor reviews and customer service projects delivering outstanding service to guests
- 100% Attendance for a year
- Recognised and promoted to Lead duty manager
Timeline
Duty Manager
Park Regis Birmingham
03.2026 - Current
Receptionist
Adagio Aparthotel
03.2026 - 03.2026
GP Receptionist and Admin
Halesowen Medical Practice
03.2024 - 03.2025
GCSEs - GCSE
Leasowes High School