Drew Dyson
Liverpool
Summary
Motivated and reliable individual with experience across legal, administrative, and fast‑paced service environments. Strong confidentiality awareness, clear communication skills, and accuracy when handling sensitive information. Calm under pressure, quick to learn new systems, and consistently patient and supportive with clients.
Overview
3
3
years of professional experience
Work History
Receptionist/ Secretary work
Brighouse Wolff Solicitors
Ormskirk, Merseyside
11.2025 - 06.2026
- Quickly developed a working knowledge of multiple areas of law as a receptionist, allowing me to confidently support clients and providing sufficient information despite entering the role with no prior legal experience.
- Efficient and careful with confidential information, ensuring all documents containing personal details are handled securely and disposed of correctly. Skilled in accurate shorthand note‑taking and fully aware of the importance of correct names, details, and email accuracy in professional communication.
- Able to hold calm, patient, and understanding conversations with clients in person and or over the phone, including those who are distressed or hard of hearing.
- Advanced to secretarial/admin duties within the Conveyancing department,, quickly learning how to calculate accurate client quotes by researching land registry fees, stamp duty, and associated costs, alongside managing client calls and day‑to‑day administrative tasks.
- Experienced in booking appointments and taking clear, accurate messages for solicitors, ensuring correct times, dates, names, and details are recorded and passed on without error.
Bartender
Soho Concert Square
Liverpool, Merseyside
07.2025 - 11.2025
- Used prior experience to quickly advance into Bartending, demonstrating fast learning, confidence, and strong customer‑facing skills.
- Experienced in de‑escalating challenging situations and supporting distressed or vulnerable individuals, adhering to safeguarding protocols such as Ask for Angela/Angel Shot and spiking‑response procedures.
- Regularly and quickly entrusted to work across multiple bars and roles during high‑pressure shifts, selected to support other venues due to reliability, adaptability, and strong judgement.
- Efficient in quick arithmetic and handling cash orders accurately in a fast‑paced environment.
- Versatile across Bartending, Wait Service, and Barback roles, consistently trusted with varied responsibilities throughout shifts.
Glass Collecting/bar back(Temp)
Masquerade Bar
Liverpool, Merseyside
06.2023 - 08.2024
- Ensured cleanliness of bar, glassware, and equipment to create a welcoming environment for customers
- Maximised productivity in fast-paced environment by efficiently managing tasks
- Resolved customer concerns promptly and escalated major issues to supervisor for timely resolution.
Education
GCSEs -
Fazakerley High School
liverpool04-2021
A-LEVEL -
City of Liverpool College
liverpool03-2024
Skills
- Handling sensitive client information securely
- Ability to explain information simply and accurately
- Correct disposal of confidential documents
- Appointment scheduling
- Calm, clear communication with distressed, anxious, or hard‑of‑hearing individuals
- Understanding the importance of GDPR‑style confidentiality
Timeline
Receptionist/ Secretary work
Brighouse Wolff Solicitors
11.2025 - 06.2026
Bartender
Soho Concert Square
07.2025 - 11.2025
Glass Collecting/bar back(Temp)
Masquerade Bar
06.2023 - 08.2024
GCSEs -
Fazakerley High School
A-LEVEL -
City of Liverpool College