Dreamer Daniels
Buford,GA
Summary
I am a highly motivated individual with 9 years of experience in both customer service and sales.My strengths include building strong customer relationships and understanding their needs, as well aseffective communication and interpersonal skills to provide the best possible customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Store Supervisor
U-Haul
Buford
10 2023 - 06 2024
- Responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of inventory and managing equipment
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot including checking fluid levels
- Answer questions and educate customers regarding products and services
- Prepare rental invoices and accept equipment returned from rental.
Assistant Manager
Smile Direct Club
Cumming
10 2021 - 12 2023
- Supervisor to location Smile Guides.
- Take online assessment
- Scan clients teeth for aligners and retainers.
- Maintain customer satisfaction by providing quality service to member regarding their billing andsubscription accounts
- Work closely with dentist/ orthodontists
- Provided coaching and development to a team of 10 sales associates utilizing various methods, such as
- role-playing and implementing selling strategies such as the power of two, as well as reviewing recorded appointments to identity areas for improvement
- By prioritizing a customer-centric approach, my team and I strive to provide every customer with a 5-
- star experience both in-store and throughout their journey We did this by escalating cases, utilizing qualty checks, and offering financial solutions such as Care Credit
Customer Service/Data Entry Specialist
Woods International Investment Group
Creek
2019.01 - 2023.05
- Maintain customer satisfaction by providing quality service to member regarding their billing and subscription accounts
- Extensive data entry of client records
- Managed billing refunds, sales and orders
- Great computer skills
- Administrative assistant to the owner.
Sales Agent
Diane's Beachwear
Calabasas
2017.01 - 2018.12
- Maintain customer satisfaction by providing quality service to member regarding their billing and subscription accounts
- Extensive data entry of client records
- Managed billing refunds, sales and orders
- Responsible for matching phone inquiries to order numbers
- Promptly responded to general inquiries from members, staff, and clients via mail and email
- Resolved product / policy issues
- Guaranteed positive customer experiences and resolved all customers complaints
- Stocked, packaged and managed inventory
Sales Agent
BCBG MaxAzria
Northridge
2015.01 - 2017.12
- Maintain customer satisfaction by providing quality service to member regarding their billing and subscription accounts
- Extensive data entry of client records
- Managed billing refunds, sales and orders
- Responsible for matching phone inquiries to order numbers
- Promptly responded to general inquiries from members, staff, and clients via mail and email
- Resolved product / policy issues
- Guaranteed positive customer experiences and resolved all customers complaints
- Stocked, packaged and managed inventory
Sales Agent
Victoria Secret
Woodland Hills
2013.01 - 2015.12
- Trained associates on store procedures and expectations
- Maintained a professional and positive environment by welcoming every guest
- Engaged in weekly conference calls and delivered a daily report of the stores productivity
- Ordered supplies to provide a full stock of merchandise when needed in the store
- Managed weekly schedules on a budget
- Overlooked all cashier transactions including sales, returns, and exchanges
Assistant Manager
Extra Space Storage
Sugar Hill , Usa
12 2024 - 05 2025
- The assistant store manager plays a supportive role in the store's success alongside the store manager.
- customer service
- facility maintenance
- assisting with sales goals.
- auction process
Education
Associate's degree - Business
Prairie View A&M
December.2013
High school diploma or GED - undefined
West Ranch High School
May.2011
Skills
- ORGANIZATIONAL SKILLS
- TEAM PLAYER
- Call Center (2 years)
- Auto Insurance
- Computer Skills
- Bookkeeping
- Budgeting
- Accounts Payable
- Administrative & Business Operations (2 years)
- QuickBooks
- Google Docs
- Human resources
- 65wpm typing
- Microsoft Powerpoint
- Microsoft Outlook
- Office management
- Technical support (2 years)
- Accounts receivable
- Microsoft Excel
- Accounting
- Sales
- Sage
- Customer relationship management
- Microsoft Access
- Marketing
- Leadership
- EMR systems
- Revenue cycle management
- Medical terminology
- Pivot tables
- Help desk
- Typing
- Medical administrative support
- Call center
- Customer support
- Conflict management
- Open Dental
- Front desk
- Account management
- B2B sales
- 300-500 inbound and outbound calls (Less than 1 year)
Certification
- DATA ENTRY (3 years)
- CUSTOMER SERVICE (8 years)
Timeline
Customer Service/Data Entry Specialist
Woods International Investment Group
2019.01 - 2023.05
Sales Agent
Diane's Beachwear
2017.01 - 2018.12
Sales Agent
BCBG MaxAzria
2015.01 - 2017.12
Sales Agent
Victoria Secret
2013.01 - 2015.12
Store Supervisor
U-Haul
10 2023 - 06 2024
Assistant Manager
Smile Direct Club
10 2021 - 12 2023
Assistant Manager
Extra Space Storage
12 2024 - 05 2025
Associate's degree - Business
Prairie View A&M
High school diploma or GED - undefined
West Ranch High School