Dragos Neculai
Branch Manager
Manchester,Greater Manchester
Overview
7
7
years of professional experience
Work history
Branch Manager
iSmash UK LTD
Manchester, Arndale Shopping Centre
01.2021 - Current
- Led regular staff performance reviews to provide guidance and support for individual development.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Understood what drives overall business success and prioritised and delivered quality results.
Head Technician
iSmash UK LTD
Manchester, Arndale Shopping Centre
08.2017 - 12.2020
- Documented repairs into FileMaker to maintain logbook and accurate information.
- Collaborated with technicians for complex related repairs to meet deadlines.
- Fixed logic board issues caused by water damage.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Analysed training needs to determine learning styles and skills shortages.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Advanced Technician
iSmash UK LTD
London, High Street Kensington
10.2016 - 08.2017
- Handled day-to-day smartphone and tablet repairs and maintenance, consistently meeting high service standards.
- Ordered supplies to maintain consistent inventory.
- Tested functionality of mobile device to monitor range.
- Maintained clean, tidy working areas to provide secure store environment for staff and customers.
- Trained junior team members to increase team performance levels.
Education
Diploma of Higher Education - Electrical Engineering And Automatics
2006
Diploma of Higher Education - Metrology Technician
2006
Skills
- Leadership
- Time management
- Customer-focused
- Communication skills
- Problem-solving
- Android and IOS expertise
Languages
Romanian
NATIVE LANGUAGE
English
Advanced
C1
Italian
Upper intermediate
B2
Additional Information
Full UK Driving Licence
Timeline
Branch Manager - iSmash UK LTD
01.2021 - Current
Head Technician - iSmash UK LTD
08.2017 - 12.2020
Advanced Technician - iSmash UK LTD
10.2016 - 08.2017
Valeriu D. Cotea Technical College - Diploma of Higher Education, Electrical Engineering And Automatics
Valeriu D. Cotea Technical College - Diploma of Higher Education, Metrology Technician