Crew trainer
McDonald's
Brighton Marina, Brighton
2023.05 - Current
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Encouraged professional development and goal setting for all staff.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Reinforced hygiene and food safety procedures.
- Developed employees' skills in new tasks or stations.
- Set positive examples for team members by demonstrating quality service.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Role modelled ideal behaviour and standards across multiple stations.
- Provided regular feedback and constructive criticism on employee performance.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Provided one-on-one coaching to employees needing improvement in performance.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Effectively operated kitchen equipment, such as fryers and grills, consistently adhering to hygiene and safety regulations.
- Operated fast food preparation tools to prepare items to specifications.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
