Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
DRAGAN LATKOVIC

DRAGAN LATKOVIC

LONDON
When people use your brand name as a verb, that is remarkable.
Meg Whitman

Summary

Enthusiastic, dedicated professional with a strong background in customer service and customer relations. Committed to all guests/clients having an exceptional experience. Approachable and friendly and remain calm under pressure with the ability to resolve issues efficiently to enhance customer satisfaction.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Catering Manager

LondonersStaffLtd https://www.londonersstaff.co.uk
London
11.2023 - 12.2024
  • Supervised food preparation for events, assessing for quality.
  • Hired and managed catering staff.
  • Responded to questions, complaints and concerns from guests during events.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Identified and arranged for catering team training, building skills and knowledge.

Representative

Saga Holidays https://holiday.saga.co.uk
London
04.2018 - 10.2024
  • Resort representative mainly in Montenegro but also Portugal and Spain. (seasonal: approximately 6 months per year)
  • Built and maintained productive client relationships to maintain satisfaction and loyalty.
  • Provided exceptional customer care to uphold brand standards and reputation.
  • Resolved customer concerns promptly.
  • Organised and led many excursions and tours.

Concierge, Reception

Tara Hotel - Https://www.tara-hotel.com/en/
Montengro , Becici
03.2015 - 04.2018
  • Greeted and checked-in guests promptly and professionally.
  • Kept reservations systems up-to-date for management.
  • Recommended hotel services to upsell dining, bar and spa experiences.
  • Provided local attraction and event information for enhanced hotel stays.
  • Organised guest transport to support smooth airport transfers.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Increased sales by 15%

Travel Agency Manager

Norter Travel
Montenegro , Budva
02.2014 - 12.2015
  • Sold travel products and tour packages online and offline to potential clients.
  • Responded to customer feedback to promote continued service improvement.
  • Received and resolved customer complaints.
  • Conducted training sessions to update staff on tourism trends and destinations.
  • Increased sales for 10%
  • Managed over 50 customer calls per day

Education

Certificate of Higher Education - Tourism

Danilo Kis , Montenegro, Budva
/1999 - /2003

Licence ~Tour Guide - Tourism

Examination Centar of Montenego, Podgorica
/2016 -

NLP CERTIFICATE - Comunication

PCI Power of Comunication Institute, BELGRADE
/2022 -

Skills

  • Friendly and approachable
  • Professional
  • Focus on Customer Service and relations
  • Good at problem solving
  • Calm under pressure
  • Well organized
  • Staff mentoring
  • Complaint handling

Languages

English
Fluent
Italian
Elementary
Croatian/Serbian
Native

Certification

Saga Certificate of achievement: September 2023/ June 2024

Awarded for Outstanding Customer Satisfaction

References

Zeljka Tanackovic

General Manager

Londoners Staff Limited

(tel) +447976380812

email: info@londonersstaff.co.uk


Craig Santer

Destination Services lead

Saga Travel Group UK

(tel) 01293 698262

email: Craig.Santer@sagatravelgroup.com


Natasa Djukanovic

Sales manager

Tara Hotel

Montenegro

(tel) 00 382 69121064

email: Sales@tara-hotel.com





Timeline

Assistant Catering Manager - LondonersStaffLtd https://www.londonersstaff.co.uk
11.2023 - 12.2024
Representative - Saga Holidays https://holiday.saga.co.uk
04.2018 - 10.2024
Concierge, Reception - Tara Hotel - Https://www.tara-hotel.com/en/
03.2015 - 04.2018
Travel Agency Manager - Norter Travel
02.2014 - 12.2015
Danilo Kis - Certificate of Higher Education, Tourism
/1999 - /2003
Examination Centar of Montenego - Licence ~Tour Guide , Tourism
/2016 -
PCI Power of Comunication Institute - NLP CERTIFICATE, Comunication
/2022 -

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