Doyin Oke
London,ENG
Summary
Dedicated and focused Project Management Specialist with over four years' experience excelling at prioritizing and managing multiple project management tasks. Adept in planning projects from initiation to closure to deliver intended benefits. Flexible and detail-oriented team player with expertise in project management tools, building effective teams and providing clear visibility of risks and status. A dependable and diplomatic self-starter seeking to leverage background into a challenging and rewarding Site management role.
Overview
6
6
years of professional experience
Work history
Freelance construction site worker
Tesco
London
10.2023 - 12.2023
- Liaised with suppliers to order and schedule accurate delivery of construction materials and tools.
- Maintained site safety, Utilised PPE on site to prevent accidents.
- Conducted equipment inspections, identifying issues and arranging repairs to minimise disruption.
- Verified materials were protected according to site material storage policies, minimising loss or damage.
- Improved site workflow, performing building, construction and assembly duties quickly and accurately.
- Evaluated sites to determine equipment layouts and logistics for large- and small-scale events.
Project Manager
Department for Work & Pensions (DWP)
01.2023 - 08.2023
- Reviewing the current Universal Credit customer journey to identify and implement improvements
- Taking specific claimant scenarios and breaking down the process steps needed to resolve claimant queries
- Identifying bottlenecks to response times and issue resolution
- Assessing where improvements could be made to the CRM system, e.g., claimant history, notes sharing with job centers and claimant identity checks
- Drafting recommendations document for 3rd party that is managing the Customer Service line.
Project Manager
Creative Consulting
10.2022 - 10.2022
- Developing the end-to-end process for delivering Business Central implementations
- Working as part of a consultancy team
- Attending client meetings to gather requirements and update project plans.
Project Manager
McGraw Hill Education
02.2022 - 04.2022
- Implementation of Gainsight Customer Success Management (CSM) software platform
- The CSM will increase customer retention by 38% and reduce customer churn
- Translated SOW into a project plan, detailing tasks for McGraw Hill team
- Monitored and updated the plan with a 3rd party vendor
- Worked closely with the Data/BI Analytics Team Lead to establish the S3 connector and transferring of files into the bucket
- Collaborated with the business and tech teams to define the data dictionary
- Collaborated with the SFDC (Salesforce) Technical Team Lead to manage and install Gainsight CSM
- Escalated and managed issues across cross-functional teams in a timely manner, ensured implementation issues were addressed
- Proactively provided status updates to all stakeholders
- Worked closely with business and tech teams to solve complex problems and develop solutions.
Freelance Project Manager
Rutland Cycling
07.2021 - 01.2022
- Digital Transformation - worked as part of project integration team on ERP implementation: (Business Central/Microsoft Dynamics, Salesforce, Metapack and other systems)
- Resulted in optimized sales and business processes
- As Metapack Project Manager, implemented a carrier delivery strategy to fit within the new ERP
- Finalized shipping contract with Metapack, saving the company £1.1M per year on product delivery
- Project managed service definition through to implementation
- Developed testing and go-live plans
- Maintained issues log and conducted weekly project meetings.
Project Manager
The Lloyds Bank
05.2020 - 02.2021
- Implemented new KPI performance reporting system
- Managed migration from manual to automatic report generation
- Resulted in increased performance and operational efficiency for multiple teams
- Built strong and positive relationships with stakeholders and project customers by understanding their needs, playing their requirements back to them and remaining supportive throughout our interactions
- Aided senior leadership with executive decision-making by producing weekly project status reports
- Reporting covered process improvement options, escalated risks and issues and suggested mitigation
- Improved data governance through data cleansing and requirements gathering.
Project Manager
Paddy Power Betfair
08.2019 - 05.2020
- Spearheaded the implementation of off-the-shelf CRM system, saving the company £150,000 in the first year of usage due to improved business process
- Collaborated with Customer Operations Business Leads to determine strategies for improving customer segmentation and CRM reporting
- Facilitated workshops to agree direction
- Translated technical implications back to the team, to ensure business requirements could be met
- Worked closely with Customer Success Managers to develop project plan and monitor implementation phase.
Project Manager
Kings' College Hospital Denmark Hill, NHS Trust
01.2019 - 08.2019
- Project managed the Patient Transportation Improvement Project
- Delivered effective changes to the appointment booking process, transport capacity and patient (customer) experience
- Analysed business processes and identified existing capacity management issues
- Assessed impact and identified opportunities to improve patient flow by changing transport arrangements
- Ensured project scope and Business Case alignment with hospital strategic objectives by working closely with Project Sponsor
- Adapting both to remain on track towards intended result.
Project/ Team Leader
Financial Ombudsmen Services
02.2018 - 12.2018
- Supported Project/Program Manager with weekly stand ups and task planning to ensure that activities aligned with the governance standards
- Collaborated with Project Manager in planning, coordinating, risk management, change control and cost estimation of internal projects
- Worked within the PPI team, interpreted regulatory compliance policies and process guidelines to give direction on financial ombudsman decisions.
Education
Level 3 Cyber Security -
Netcom Training
BSc International Business Management - undefined
Anglia Ruskin University
BSc Computer Science - undefined
University of Lagos
NVQ Level 1 - Construction course
Barnet And Southgate College
London 11.2023 - 11.2023
Skills
- MS Project
- Smartsheet
- Agile Methodologies
- Project Planning & Scope Management
- Schedule & Budget Management
- Risk Management
- Workshop Facilitation
- Site safety standards
- CSCS card
- Asbestos awareness
- Manual handling
- Debris management
- Issue Resolution
- Cross-Functional Team Leadership
- Stakeholder Management
Custom
- Introduction to Cybersecurity
- Business Analyst
- Agile Project Management
- Prince 2 Foundation
Timeline
NVQ Level 1 - Construction course
Barnet And Southgate College
11.2023 - 11.2023
Freelance construction site worker
Tesco
10.2023 - 12.2023
Project Manager
Department for Work & Pensions (DWP)
01.2023 - 08.2023
Project Manager
Creative Consulting
10.2022 - 10.2022
Project Manager
McGraw Hill Education
02.2022 - 04.2022
Freelance Project Manager
Rutland Cycling
07.2021 - 01.2022
Project Manager
The Lloyds Bank
05.2020 - 02.2021
Project Manager
Paddy Power Betfair
08.2019 - 05.2020
Project Manager
Kings' College Hospital Denmark Hill, NHS Trust
01.2019 - 08.2019
Project/ Team Leader
Financial Ombudsmen Services
02.2018 - 12.2018
Level 3 Cyber Security -
Netcom Training
BSc International Business Management - undefined
Anglia Ruskin University
BSc Computer Science - undefined
University of Lagos
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