Dovile Joniskyte
Bristol
Summary
Dynamic and results-driven professional with extensive experience in operational management, leadership, and continuous improvement . Proven ability to lead teams, enhance efficiency, and drive customer-centric initiatives within a fast-paced, high-demand environment. Adept at fostering a positive and inclusive workplace culture while ensuring operational excellence and business growth.
Overview
22
22
years of professional experience
Work history
Deputy Manager (Development Role)
Royal Mail Group
Bristol
07.2025 - Current
- Currently undertaking the Deputy Manager development programme, gaining hands-on experience in leading operational teams and supporting delivery office managers across the business.
- Trusted to step in for managers during absences, taking full responsibility for coordinating daily operations, maintaining service quality, and ensuring compliance with Royal Mail standards.
- Lead by example to motivate team members, boost morale, and drive high performance during shifts, including during time-sensitive periods and increased traffic volumes.
- Build strong, supportive relationships with team members, helping to identify development needs and provide on-the-job coaching to support their growth.
- Work closely with senior leaders to align team activities with strategic goals, contributing to a culture of accountability, service excellence, and continuous improvement.
Management Support
Royal Mail Patchway DO
Bristol
06.2023 - 07.2025
- Developed weekly workload demand plans by working closely with office managers to build forecasts aligned with operational needs. Duties were scheduled and transferred into the Resource Control System (RCS), feeding into the central Production Plan to estimate weekly resource hours and support efficiency analysis.
- Analysed forecasted traffic vs. scheduled hours to determine operational efficiency and identify areas for smarter planning and improved execution. Actively contributed to continuous improvement by refining plans and reallocating resources to support service targets.
- Implemented process improvements that increased cost-effectiveness and streamlined workflows, contributing to better performance outcomes and resource utilisation.
- Managed workforce planning, allocating duties effectively to ensure peak productivity while adapting to forecasted volumes and maintaining compliance.
- Oversaw financial forecasting and budget control, including overtime processing, to inform strategic decision-making and support accurate resource planning during both steady-state operations and peak periods.
- Enhanced fleet management by monitoring utilisation and maintenance schedules to ensure assets were available and operational when needed, supporting service continuity.
- Collaborated with key stakeholders, including senior managers, union reps, and distribution teams, to ensure alignment between local delivery office activities and wider business strategies.
- Supported and coached operational team in the use of planning tools and performance metrics, promoting a culture of continuous improvement and data-driven decision making.
Workplace Coach
Royal Mail Patchway DO
Bristol
04.2019 - 06.2025
- Delivered structured inductions and on-the-job training, reducing time to competence for new employees.
- Monitored progress and maintained training records, supporting managers in skills assessment and compliance with operational standards.
- Delivered refresher training, coaching, and development sessions to address skills gaps, improve performance, and embed change initiatives.
- Retrained returning staff and upskilled agency workers, enhancing workforce flexibility and capability to meet business needs.
Post Person
Royal Mail Patchway DO
Bristol
06.2018 - 06.2022
- Provided high-quality customer service , ensuring timely and accurate mail delivery.
- Managed workload effectively to maintain efficiency and consistency during high-demand periods .
- Assisted in mentoring and training new team members , supporting their integration into the organization.
- Maintained compliance with operational policies, security protocols, and health & safety regulations .
Volunteer
Click Sargent
Downend, Bristol
05.2017 - 06.2018
- Provided supportive and friendly service , ensuring a positive customer experience.
- Adapted quickly to new responsibilities , demonstrating flexibility and teamwork.
Manager
Subway Restaurant
Dublin
05.2004 - 01.2016
- Led multi-site operations , overseeing three locations with full accountability for team performance.
- Managed and developed employees , creating a supportive environment that enhanced retention and productivity.
- Implemented operational changes that improved service quality, efficiency, and profitability.
- Drove continuous improvement initiatives , reducing costs while maintaining high service standards.
- Built a customer-focused culture , ensuring outstanding service and experience.
Barmaid
Ashbourne House Hotel
Ashbourne, Ireland , Meath
12.2003 - 04.2004
- Delivered exceptional customer service , fostering strong guest relationships.
- Managed bar operations, ensuring efficiency and high standards.
- Created a positive and welcoming atmosphere , enhancing customer satisfaction.
Education
Bachelor of Business Administration - Human Resource Management
National College of Ireland
09/2006 - 06/2009
Higher National Diploma - Fashion Design and Textiles
Dublin Institute of Design
Dublin, Ireland 09/2012 - 06/2014
Skills
- Leadership & Team Development – Coaching, mentoring, and empowering teams to achieve peak performance
- Operational Efficiency & Process Improvement – Implementing transformation strategies to optimize performance
- Customer-Centric Service Excellence – Driving a culture of customer-first decision-making and continuous service enhancement
- People Management & Workforce Planning – Managing attendance, development, and well-being of employees
- Health & Safety Compliance – Championing safety standards and risk management to ensure regulatory adherence
- Budgeting & Resource Allocation – Maximizing efficiency through effective planning and financial forecasting
- Stakeholder Engagement & Communication – Collaborating cross-functionally to align business objectives
Timeline
Deputy Manager (Development Role)
Royal Mail Group
07.2025 - Current
Management Support
Royal Mail Patchway DO
06.2023 - 07.2025
Workplace Coach
Royal Mail Patchway DO
04.2019 - 06.2025
Post Person
Royal Mail Patchway DO
06.2018 - 06.2022
Volunteer
Click Sargent
05.2017 - 06.2018
Manager
Subway Restaurant
05.2004 - 01.2016
Barmaid
Ashbourne House Hotel
12.2003 - 04.2004
Bachelor of Business Administration - Human Resource Management
National College of Ireland
09/2006 - 06/2009
Higher National Diploma - Fashion Design and Textiles
Dublin Institute of Design
09/2012 - 06/2014
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