Dovile Beleckaite
Sheffield,England
Summary
Motivated professional demonstrating strengths in customer service and operational support. Adapts to diverse roles through effective communication and team collaboration. Committed to fostering positive customer experiences and driving business success.
Overview
1
1
Language
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Head Cashier
Baltic Pearl
Sheffield
07.2023 - 08.2026
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Trained new staff on POS systems, customer service excellence, and company protocols, significantly reducing onboarding time.
- Used POS machines to scan items and process transactions.
- Monitored checkout queues and made real-time adjustments to staffing, significantly reducing waiting times for customers.
Administrator
Rodek Limited
08.2019 - 05.2023
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Cashier, Sandwich artist
Subway
Peterborough
01.2018 - 07.2018
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Input correct values for [Product or Service] to give customer accurate totals.
Bar and Restaurant Supervisor
Shepherd’s Inn Restaurant
Peterborough
04.2017 - 06.2018
- Resolved customer issues, working with kitchen and bar staff to compensate guests.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to ensure consistency.
- Led by example, delivering exceptional customer service, handling complaints, and fostering a welcoming atmosphere.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Supervised daily bar and restaurant operations, including stock control, order placements, and inventory management.
Education
English literacy Level 1 -
Peterborough City College
Peterborough 09.2012 - 06.2013
Business Administration -
Karaliaus Mindaugo Business College
Lithuania 09.2006 - 06.2009
Skills
- Customer service
- POS systems knowledge
- Positive attitude
- Financial responsibility
- Leadership aptitude
- Queue management
- Customer assistance
- Customer greeting
- Cash register systems
- Till accuracy
- Physical strength
- Complaint resolution
Languages
English
Beginner
A1
Timeline
Head Cashier
Baltic Pearl
07.2023 - 08.2026
Administrator
Rodek Limited
08.2019 - 05.2023
Cashier, Sandwich artist
Subway
01.2018 - 07.2018
Bar and Restaurant Supervisor
Shepherd’s Inn Restaurant
04.2017 - 06.2018
English literacy Level 1 -
Peterborough City College
09.2012 - 06.2013
Business Administration -
Karaliaus Mindaugo Business College
09.2006 - 06.2009