Doutimi Gabriel Amanah
Production Operative
Manchester,Manchester
Summary
Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
5
5
years of professional experience
149
149
years of post-secondary education
Work History
CCTV Operator
Volunteer Work
port harcourt, rivers state nigeria
09.2018 - 12.2020
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Played a pivotal role in preserving evidence for potential legal proceedings by securely storing recorded footage according to established policies and procedures.
- Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
- Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
- Mitigated risks associated with unauthorized access to restricted areas by closely monitoring entry points and promptly alerting security personnel of any violations.
- Promoted a culture of continuous improvement through active participation in training sessions, workshops, and seminars related to CCTV operations.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Streamlined daily work processes through proactive maintenance of organized records related to equipment use, incident logs, and other pertinent documentation.
- Optimized response times during emergencies due to thorough familiarity with site layouts, camera locations, and access points obtained from diligent monitoring activities.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
Customer Service Representative Agent
Donat & sons
port harcourt , rivers state
03.2021 - 08.2023
- .
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
- Streamlined communication channels for improved customer experience and faster response times.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
Education
M.Sc. - Advanced Computer Science
University of Hull
Hull09.2023
Post Graduate Diploma - Computer Science
Rivers State University
Port- Harcourt 11.2021
B.Sc. - Computer Science
Niger Delta University
Bayelsa04.2015
Lasder 2 Award For Cctv Operators - Public Space Surveillance
Gb Training Ltd
United Kingdom 02.2024 - 02.2024
Skills
Security standards expertise
undefinedTimeline
Lasder 2 Award For Cctv Operators - Public Space Surveillance
Gb Training Ltd
02.2024 - 02.2024
Customer Service Representative Agent
Donat & sons
03.2021 - 08.2023
CCTV Operator
Volunteer Work
09.2018 - 12.2020
M.Sc. - Advanced Computer Science
University of Hull
Post Graduate Diploma - Computer Science
Rivers State University
B.Sc. - Computer Science
Niger Delta University
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