Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

DOUNIA ZOUGARI-ALVARADO

Manchester

Summary

Dedicated and compassionate Teaching Assistant, Carer and Customer service representative with a genuine passion for fostering a positive learning environment. Proven ability to support educators in creating engaging lesson plans and implementing effective teaching strategies. Possesses excellent communication skills, fostering strong relationships with both students and faculty. Adept at providing individualised support to students with diverse learning needs, ensuring their academic success and personal development.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work history

CUSTOMER SERVICES REPRESENTATIVE

Interactive Investor
03.2022 - Current
  • Provided excellent customer service by promptly and professionally addressing inquiries, concerns, and issues via phone, email, and chat.
  • Demonstrated strong communication skills, actively listening to customers and conveying information in a clear and concise manner.
  • Resolved customer complaints and problems effectively, ensuring a high level of customer satisfaction.
  • Managed and maintained customer accounts, updating information and processing orders with a high degree of accuracy.
  • Consistently met or exceeded performance metrics, such as response time, resolution time, and customer satisfaction scores.
  • By constantly exceeding performance metrics I was able to reach the highest position as a customer service representative (Tier 3) and became a trader all in under a year
  • Cultivated and expanded a client base through targeted marketing and networking efforts.
  • Analysed market data and trends to provide clients with accurate and timely investment advice.
  • Executed trades on various financial instruments, including stocks, bonds and Gilts.
  • Implemented risk management strategies to protect client investments and optimize returns.
  • Conducted regular portfolio reviews with clients, adjusting strategies based on changing market conditions.
  • Collaborated with internal teams to develop and implement innovative trading solutions.
  • Stayed abreast of industry regulations and compliance requirements.

CARER

Harrison Edyvean
04.2022 - Current
  • Obtained experience providing compassionate care to young children with special needs, assisting them with daily tasks as well as offering emotional support
  • Some of the key responsibilities of the job are to create a supportive, warm and safe environment for those who need it the most
  • Established and maintained working relationship with clients based on trust and non-judgement
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

TEACHER ASSISTANT

Monarch Education
11.2022 - 03.2022
  • Working under the supervision of established teaching staff in mainstream high schools as well as special education high schools
  • Supporting teaching staff in the delivery of education, providing academic support for small groups of students and providing one-on-one sessions to ensure all the students receive the support needed
  • Some of the key responsibilities are assist the class teacher to deliver engaging, informative classroom activities which support the relevant national curriculum
  • Maintain accurate records including student achievements, progress and attendance
  • Monitor individual student performance, highlighting any students that appear to require additional academic support to the class teacher
  • Manage student behaviour both inside and outside of the classroom, in line with the school's policies and procedures.

INSTORE STAFF MEMBER – ASSISTANT MANAGER

Domino's Pizza
01.2015 - 07.2022
  • Gained extensive experience in the upkeep of the sites required paperwork, required hygiene standards, all related training on food storage and preparation as well as developing new skills such as excellent team management skills, communication skills and ability to remain calm under pressure
  • Day to day duties involve all responsibilities relating to customer queries and complaints, understanding the needs and requirements of the business in order to provide exceptional levels of customer service to customers
  • Gained skills in motivating the team during busy periods making sure they work to the best of their ability as well as dealing with any internal staff concerns
  • Gained experience of working within deadlines, operating in a high-pressure environment while being able to show a high degree of accuracy and attention to detail in all tasks
  • Earned good reputation for determination and focus while always displaying a positive attitude while being customer focused during the time at this company.

Education

BSc (HONS) Psychology and criminology -

The University of Salford
01.2019 - 04.2022

Higher Education- Access to Psychology of Crime - Psychology

Future Skills College – University Centre
Manchester
01.2018 - 04.2019

Maths and English GCSE - undefined

Pendleton College
01.2017 - 04.2018

Pre-entry to professions in Science - undefined

Pendleton College
01.2017 - 04.2018

Skills

  • Exemplary communicator
  • Lesson implementation
  • Classroom management
  • Secondary education
  • Behaviour modelling
  • Communication skills
  • Problem-solving
  • Time management
  • Health and safety adept
  • Disability care

Affiliations

  • A passionate bibliophile, I find solace and inspiration within the pages of various genres, from fiction to non-fiction. This love for literature not only broadens my knowledge base but also nurtures my creativity, which I bring into my professional endeavors.
  • An enthusiastic explorer with a deep appreciation for different cultures and landscapes. My travels have not only exposed me to diverse perspectives but have also honed my adaptability and open-mindedness. These experiences contribute to my ability to connect with people from various backgrounds.
  • Whenever I travel, I make an effort to learn basic phrases in the local language. This not only facilitates communication but also demonstrates my commitment to understanding and respecting different cultures.

Languages

Spanish
Native
English
Fluent
Arabic
Fluent

References

Available upon request

Timeline

TEACHER ASSISTANT

Monarch Education
11.2022 - 03.2022

CARER

Harrison Edyvean
04.2022 - Current

CUSTOMER SERVICES REPRESENTATIVE

Interactive Investor
03.2022 - Current

BSc (HONS) Psychology and criminology -

The University of Salford
01.2019 - 04.2022

Higher Education- Access to Psychology of Crime - Psychology

Future Skills College – University Centre
01.2018 - 04.2019

Maths and English GCSE - undefined

Pendleton College
01.2017 - 04.2018

Pre-entry to professions in Science - undefined

Pendleton College
01.2017 - 04.2018

INSTORE STAFF MEMBER – ASSISTANT MANAGER

Domino's Pizza
01.2015 - 07.2022

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DOUNIA ZOUGARI-ALVARADO