Dounia El Asri
London,England
Overview
6
6
years of professional experience
Work history
Barista
Gail's Bakery
London, England
2025.08 - Current
- Delivered exceptional service to customers for their enjoyment and comfort.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
BARISTA
CAFE NERO
LONDON, ENGLAND
2024.11 - 2025.04
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
Front of House Waiter
THE VICTORIA GROSVENOR CASINO
LONDON, ENGLAND
2023.11 - 2024.06
- Executed timely delivery of meals and beverages, guaranteeing accuracy of orders and customer satisfaction.
- Upheld stringent hygiene and food handling standards to ensure full compliance.
- Sanitised and reorganised tables with pristine service ware to maintain impeccable restaurant standards.
- Oversaw multiple tables effectively, prioritising tasks to ensure seamless service during peak hours.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
commit waiter
GAUCHO HAMPSTEAD
LONDON, ENGLAND
2023.03 - 2023.11
- Maintained tidiness of dining area.
- Cleared tables and reset for new guests efficiently.
- Managing deliveries.
- Cleaning cutlery.
- Transporting food orders to tables.
Head Waiter
HOME GROWN CLUB
LONDON, ENGLAND
2022.04 - 2022.12
- Answered questions about menu selections and made recommendations when requested.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Advised on menu options based on allergies and preferences.
- Managed table service for guests, offering menu recommendations and taking orders accurately.
TABLE HOST
RAWSHÁ
LONDON, England
2020.01 - 2022.01
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Processed payments and transactions efficiently, managing cash, credit, and electronic payments with precision.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Education
BACHELORS DEGREE - BUSINESS MANAGEMENT WITH ACCOUNTING
London South Bank University
LondonDIPLOMA - BUSINESS MANAGEMENT
P2I
RABATBACCALAUREATE DEGREE - ECONOMICS
EL MASSAR
TEMARASummary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new
concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history
of providing top-notch service and support. Exceptional communication skills with proven track record of
building client rapport.
Languages
Arabic
Native language
Arabic
Native
English
Fluent
French
Intermediate
Timeline
Barista
Gail's Bakery
2025.08 - Current
BARISTA
CAFE NERO
2024.11 - 2025.04
Front of House Waiter
THE VICTORIA GROSVENOR CASINO
2023.11 - 2024.06
commit waiter
GAUCHO HAMPSTEAD
2023.03 - 2023.11
Head Waiter
HOME GROWN CLUB
2022.04 - 2022.12
TABLE HOST
RAWSHÁ
2020.01 - 2022.01
BACCALAUREATE DEGREE - ECONOMICS
EL MASSAR
BACHELORS DEGREE - BUSINESS MANAGEMENT WITH ACCOUNTING
London South Bank University
DIPLOMA - BUSINESS MANAGEMENT
P2I