DOUGLAS GOMES CAMPOS
Brentwood,UK
Summary
Accomplished professional with expertise in recruitment and talent acquisition, workforce management, and strategic planning. Demonstrates proficiency in CRM and workforce technologies such as Salesforce, Tableau, Notion, and Monday.com. Skilled in client relationship management and operations service delivery, with a strong focus on diversity and inclusion advocacy. Adept at client performance reporting and stakeholder engagement to drive organisational success.
Overview
8
8
years of professional experience
8090
8090
years of post-secondary education
Work history
Account Manager
Indeed Flex
London
04.2024 - 07.2025
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Established a strong rapport with clients through regular communication.
- Developed tailored staffing strategies, enhancing client satisfaction and increasing service uptake.
- Delivered 50 presentations to potential clients, securing new business partnerships.
- Managed operational delivery, producing client-facing performance reviews and reports.
- Managed business relationships with 130 clients to ensure loyalty and long-term commitment.
- Collaborated cross-functionally to drive commercial performance and identify upsell opportunities.
Operations Excellence Team Lead
Indeed Flex
London
10.2023 - 04.2024
- Led 6 initiatives to drive operational excellence and improve cross-functional collaboration.
- Oversaw daily workflows, capacity planning, and process optimisation projects.
- Led 4 weekly meetings, providing clear direction on different project objectives.
Senior Operations Executive
Indeed Flex
London
09.2022 - 04.2024
- Delivered short-term workforce planning and capacity forecasts for diverse client portfolios.
- Supported operational reporting through tools such as Tableau and Monday.com.
- Enhanced the performance of the operations team of 8 agents via systems training and process alignment.
Operations Executive
Indeed Flex
London
09.2020 - 08.2022
- Managed driving division for Key Accounts, ensuring smooth daily operations.
- Developed flexible staffing pool for three Key MSP clients, enhancing scheduling efficiency.
- Conducted compliance checks for 500 workers during COVID, adhering to right-to-work policies.
Delivery Staffing Manager
Coople
London
11.2019 - 06.2020
- Executed full-cycle recruitment across various sectors, achieving over 50% reduction in hiring costs.
- Managed team productivity and conducted performance reviews to enhance staff development.
- Served as primary contact for client escalations and performed on-site quality checks.
Retail Staffing Manager
Compass Group
London
01.2019 - 10.2019
- Delivered induction and training programmes and enhanced database efficiency.
- Managed employee schedules to ensure continuous coverage during peak times.
- Reduced agency costs by 50% through strategic talent sharing across Compass venues.
- Liaised with department heads, ensuring staffing needs were met.
Recruitment & Staffing Manager
Capital People
London
09.2017 - 12.2018
- Expanded staffing from 30 to 90 workers within three months through effective recruitment and training strategies.
- Managed onboarding and training budgets to optimise resource allocation.
- Delivered data-driven reports to senior leadership, highlighting team performance and retention improvements.
- Conducted regular performance reviews for all agency workers with constructive feedback.
Education
AI in Project Management - Project Management
LinkedIn Learning
United KindgomDiploma in Strategic Social Media & Blogging - Strategic social media
Oxford College of Marketing
LondonCertificate in Customer Relations, Sales & Marketing - Sales
Reed Learning
LondonCertificate in Major Events Management - Events Management
City University
United KingdomBachelor's Degree - Accounting
University of Uberlândia
Uberlandia, Brazil 01.2003 - 10.2005
Skills
- Workforce Management & Planning
- Client relationship management
- Operations & Service Delivery
- Strategic Planning & Performance Metrics
- Diversity & Inclusion Advocacy
- Client performance reporting
- Strategic workforce planning
- CRM & Workforce Tech (Salesforce, Tableau, Notion, Mondaycom)
- Stakeholder & Client Relationship Management
Accomplishments
- Generated over £1M in Annual Revenue by successfully growing existing accounts , upselling services, and onboarding high-value clients into the Flex platform. (Indeed Flex, 2025)
- Active contributor to internal DE&I programme supporting LGBTQ+ inclusion. ( Indeed Flex, 2024)
- Recognised with the Unsung Hero Award (2023) for exceptional commitment and support, demonstrating reliability, initiative, and a strong team ethic
- Improved Fill Rate to 95% + for key clients through strategic workforce planning, effective use of data insights, and collaboration with recruitment and operations teams. (Coople, 2020)
- Managed accreditation of 400+ staff for major events, including DSEI and Microsoft at Excel (Compass, 2019)
- Delivered Olympic promotional events across Europe with a £800K budget (Rio 2016 Committee)
- Coordinated official celebration events for the London 2012 Olympics Brazilian handover
Languages
English
Fluent
Portuguese
Native
Spanish
Fluent
Italian
Upper intermediate
Affiliations
Community Charity · Community Building · Dancing · Travelling
Timeline
Account Manager
Indeed Flex
04.2024 - 07.2025
Operations Excellence Team Lead
Indeed Flex
10.2023 - 04.2024
Senior Operations Executive
Indeed Flex
09.2022 - 04.2024
Operations Executive
Indeed Flex
09.2020 - 08.2022
Delivery Staffing Manager
Coople
11.2019 - 06.2020
Retail Staffing Manager
Compass Group
01.2019 - 10.2019
Recruitment & Staffing Manager
Capital People
09.2017 - 12.2018
Bachelor's Degree - Accounting
University of Uberlândia
01.2003 - 10.2005
AI in Project Management - Project Management
LinkedIn Learning
Diploma in Strategic Social Media & Blogging - Strategic social media
Oxford College of Marketing
Certificate in Customer Relations, Sales & Marketing - Sales
Reed Learning
Certificate in Major Events Management - Events Management
City University
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