Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
References
Timeline
Generic

Douglas Ulvmoen

Dover,Kent

Summary

I took a 'micro retirement‘in October 2023. This has allowed me to tick most of the boxes in my bucket list (one more to go in 2025!). Now, my enthusiasm and hunger undiminished, I have returned to work. Although my new roles undertaken this year have provided me with completely different challenges, I am keen to find a balance of these two positions that is truly suited to my skills :providing a fantastic customer service experience in a real time face to face environment.

I have always been committed to making a positive impact by actively contributing to whichever role I have held. I am reliable and compassionate, with a natural ability to connect with and support clients and colleagues alike.

Overview

26
26
years of professional experience

Work history

Counter Sales

Wood Finishes Direct
Folkestone, Kent
04.2025 - 07.2025
  • Service the needs of all retail and trade customers on a daily basis, offering appropriate advice at all times with a view to maximising every sales opportunity.
  • Jointly responsible keyholder, adhering to all cash handling, security and stock management policies.
  • Shared responsibility to deal with all customer service issues.



Helpline Adviser

Migrant Help
Dover, Kent
02.2025 - 03.2025
  • Assisting callers in crisis situations, ensuring safety and support whilst abiding by Home Office standards and protocols.

Depot Manager

Howdens Joinery
02.2008 - 10.2023
  • To support and work closely with a team of 12 staff to achieve company targets relating to sales, profit and budget
  • Heavily sales and service focused, strict emphasis placed on delivering H&S programme along with stock and audit compliance remit
  • Turnover/profit available on request
  • All aspects of recruitment and marketing carried out at depot level
  • Please note positions of kitchen sales designer and assistant manager held within this time
  • Also a branch manager of Jewsons for a 6 month period in 2016

Kitchen Designer

Kitchen George
01.2006 - 01.2008
  • Responsible for the designing and selling of new kitchens using CAD software
  • As this was a fledgling business, the owner also tasked me to investigate and recruit new accounts

S and T Operative

McGinleys/ Balfour Beatty
01.2000 - 01.2006
  • Various railway duties, but mainly delivering the S and T renewal programme to the Wessex line (Clapham junction to Portsmouth)
  • Previous positions available upon request

Education

Secondary school - Various

Dover Grammar School for Boys
09/1979 - 05/1984

Skills

  • First class communicator
  • Excellent command of English language
  • Problem solver
  • Objection handler
  • Ability to build long term business relationships
  • Excellent customer service behaviours
  • Sound knowledge in business practices eg KPI's/ P&L's
  • Resilient under pressure
  • Professional conduct
  • Assertiveness
  • Flexible
  • Sales techniques
  • Multitasking

Custom

Douglas, Ulvmoen, 11 Ottawa Crescent, Dover, Kent, CT16 2HZ, d.ulvmoen@googlemail.com, 07368 309570, British

Personal Information

Affiliations

  • Avid reader and gardener. “Preparing” for the arrival of our first grandchild in September.

References

References available upon request.

Timeline

Counter Sales

Wood Finishes Direct
04.2025 - 07.2025

Helpline Adviser

Migrant Help
02.2025 - 03.2025

Depot Manager

Howdens Joinery
02.2008 - 10.2023

Kitchen Designer

Kitchen George
01.2006 - 01.2008

S and T Operative

McGinleys/ Balfour Beatty
01.2000 - 01.2006

Secondary school - Various

Dover Grammar School for Boys
09/1979 - 05/1984

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Douglas Ulvmoen