Douglas Milne
Reading,UK
Summary
A strategic and analytical Taxonomist with over two decades of experience developing and implementing search and content strategies and governance procedures in the technology, eCommerce, financial services, and online business directory sectors. Possesses a proven track record of improving revenue, user content, and efficiency while reducing costs, website exits, and errors creating effective workflows and innovative ways of working. A skilled communicator who facilitates cross-departmental and regional collaboration and improves integrity by enhancing the architecture, information systems, and customer experience.
Overview
23
23
years of professional experience
Work History
Taxonomist
Dell
Remote
07.2024 - 01.2025
- Creating taxonomies and ontologies for Dell Support Services
- Designing the metrics and taxonomy governance processes
Content Indexer Specialist
Bloomberg
London, UK
10.2022 - 06.2024
- Creating taxonomies out of unstructured news data
- Designing the machine learning quality control processes
- Answering customer queries in record time
Taxonomist
Meta
Remote
11.2020 - 09.2022
- Increased revenue and engagement by 45% by designing buyer and seller facing taxonomies for Meta's Facebook & Instagram Shops
- Saved an average of 15-20 hours per week resolving the data annotator confusion holding up machine learning, taxonomy, and data issues
- Improved customer satisfaction by 50% by turning category descriptions in the seller taxonomy into search keywords guiding to correct product category
- Led a 10-15% increase in accuracy by overseeing a group of machine learning engineers and taxonomists in London, India, and Los Angeles
Architect
JPMorgan
Bournemouth
05.2019 - 11.2020
- Achieved 94% customer satisfaction for JPMorgan after creating a securities and derivatives taxonomy in collaboration with SMEs
- Utilised by 95% of CIB employees
- Decreased time spent researching documents by 70% by creating a taxonomy for the information architecture documentation
- Created an innovative continuous analysis and reporting system to analyse vocabulary and determine usage, ambiguity, and quality
- Increased accuracy from 40% to 99% and engagement from 30% to 90%
- Streamlined 8 governance processes into 1 and reduced time spent with term maintenance from 25 to 2 hours per week
Information Manager
Yell
Reading
03.2002 - 05.2019
- Increased sellable classifications from 1,428 to 6,000+ and user content by 50%, by targeting Yell's product and services data
- Increased revenue by £10 million, content by 75%, and searches by 65%
- Earned the Yell Gold Award for a 300k-word product/service taxonomy
- Decreased Yell.com exits by 50% for ambiguous search terms by taking users directly to search results rather than a clarify page
- Improved time spent by users on Yell.com by 25% through a suggested complementary search
- Added 70% more content available on Yell.com and saved 3 hours per day for salespeople by developing a subject specific brand list taxonomy
- Moved Yell.com into the vertical space for the first time by suggesting a food and drinks taxonomy leading to a site visitor increase by +200k
- Improved site integrity by identifying medical and financial trigger words that certain classifications were not allowed to use
- Cut turnaround time for content queries from 72 to 24 hours by creating templates and a more efficient work process
- Enhanced content available to advertisers by 50% through a strategy to add credentials to advertisements, including qualifications, accreditations, awards, and ratings
- Upgraded business data and doubled overall traffic while improving SEO and PPC results with Apple, Bing, and 118 through relationship mapping
- Increased site stickiness by 50% by devising a content verticals taxonomy which gave extra content to users when they searched on certain terms in categories
Education
Postgraduate Diploma - Librarianship & Information Studies
Robert Gordon University
Postgraduate Diploma - Information & Administrative Management
Glasgow Caledonian University
Bachelor of Arts - History
University of Stirling
Skills
- Search
- Content
- B2C
- B2B
- Technology Sector
- Computer Support Services
- Ecommerce
- Financial Services
- Online Business Directories
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Affiliations
- Chartered Member Chartered Institute of Library & Information Professionals
Core Skills
- Taxonomy and Ontology construction
- Taxonomy and Ontology governance
- Indexing
- SQL
- Data Quality
- Data Analysis
- NLP
- Machine Learning
- Python
- Customer Service
- Problem Solving
Timeline
Taxonomist
Dell
07.2024 - 01.2025
Content Indexer Specialist
Bloomberg
10.2022 - 06.2024
Taxonomist
Meta
11.2020 - 09.2022
Architect
JPMorgan
05.2019 - 11.2020
Information Manager
Yell
03.2002 - 05.2019
Postgraduate Diploma - Librarianship & Information Studies
Robert Gordon University
Postgraduate Diploma - Information & Administrative Management
Glasgow Caledonian University
Bachelor of Arts - History
University of Stirling
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