Douglas Gregori
London
Overview
8
8
years of professional experience
Work History
Paralegal
Omni Tax Help
01.2024 - 01.2025
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Revised and finalized letters, briefs, and memos.
Package Handler
FedEx
01.2024 - 01.2025
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed safety regulations to maintain safe work environment.
Customer Service Supervisor
The Home Depot
09.2016 - 09.2024
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL04-2016
Skills
- Exhibit preparation
- Power of attorney
- Exceptional writer
- Document filing
- Schedule development
- Training and mentoring
- Process monitoring and improvement
- Operations management
- Staff development
- Policy enforcement
- Attention to detail
Timeline
Paralegal
Omni Tax Help
01.2024 - 01.2025
Package Handler
FedEx
01.2024 - 01.2025
Customer Service Supervisor
The Home Depot
09.2016 - 09.2024
Associate of Arts - Biology
Broward College