Doug Fisher
Wickford,Essex
Summary
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Branch manager
Medlock Electrical Distributors
London
08.2025 - Current
- Managed daily operations by coordinating branch activities and ensuring efficient workflow.
- Supervised staff performance and provided guidance to enhance team productivity.
- Implemented customer service initiatives to improve client satisfaction and engagement.
- Developed and maintained relationships with key suppliers to optimise inventory management.
- Reviewed financial reports and identified areas for cost control and efficiency improvements.
- Organised branch meetings to facilitate communication and discuss strategic goals.
Branch manager
Yesss Electrical Ltd
Luton, Bedford
05.2018 - 07.2025
- Managed daily operations to ensure efficient branch performance and customer satisfaction.
- Oversaw inventory management processes to maintain accurate stock levels and timely replenishment.
- Developed and implemented training programmes for new staff to enhance service quality and product knowledge.
- Coordinated with suppliers to negotiate favourable terms and secure consistent product availability.
- Conducted regular staff meetings to communicate objectives and encourage team collaboration and morale.
- Implemented safety protocols to ensure compliance with regulations and promote a safe working environment.
- Assisted in budgeting and financial forecasting to support branch profitability and resource allocation.
- Evaluated customer feedback to identify areas for improvement and enhance overall service offerings.
Branch manager
Green Wholesale Ltd
Romford, Havering
01.2015 - 03.2018
- Managed daily operations by overseeing staff performance and ensuring adherence to company policies.
- Developed and implemented strategies to enhance customer satisfaction and streamline service delivery.
- Coordinated inventory management processes to maintain optimal stock levels and reduce wastage.
- Trained and mentored team members to improve skill sets and foster a collaborative work environment.
- Analysed sales data to identify trends and inform decisions for product offerings and promotional activities.
- Established and maintained relationships with key clients to promote loyalty and repeat business.
- Oversaw financial operations, ensuring accurate reporting and compliance with regulatory standards.
- Conducted regular staff meetings to communicate objectives, address concerns, and motivate team members.
Cluster business manager
Newey & Eyre Ltd (now Rexel)
Romford, Havering
11.2005 - 12.2014
- Led strategic initiatives to enhance operational efficiency across multiple business units.
- Managed key client relationships to ensure high levels of satisfaction and service delivery.
- Oversaw budget planning and resource allocation to align with business objectives.
- Mentored junior staff to build skills and ensure continuity of service excellence.
- Drove new business development initiatives expanding client base.
- Managed client relationships for increased customer satisfaction.
Branch manager
Newey & Eyre (now Rexel)
London, Docklands, City of London
10.2004 - 11.2005
- Led operations to enhance customer service and satisfaction through effective team management.
- Developed and implemented strategies to optimise inventory management and distribution processes.
- Trained and mentored staff to improve performance and foster a collaborative work environment.
- Streamlined branch operations by introducing new systems and procedures to increase efficiency.
- Conducted regular performance reviews to assess staff development and identify training needs.
- Coordinated marketing initiatives to promote branch services and attract new customers.
- Managed financial planning and budgeting to ensure alignment with organisational goals.
- Cultivated relationships with suppliers to negotiate favourable terms and enhance product offerings.
Education
GCSEs -
Islington Green School
London 09.1975 - 07.1980
Skills
- Customer Service
- Team Leadership
- Product knowledge
- Business administration
- Resourcefulness
- Inventory management
- Performance driving
- Budget planning and forecasting
- Sales techniques
- Staff mentoring
- Branch operations
- Staff management
- Customer relationship management systems
Affiliations
- History Buff, especially Ancient Rome
- Arsenal Football Club
- Golf
Timeline
Branch manager
Medlock Electrical Distributors
08.2025 - Current
Branch manager
Yesss Electrical Ltd
05.2018 - 07.2025
Branch manager
Green Wholesale Ltd
01.2015 - 03.2018
Cluster business manager
Newey & Eyre Ltd (now Rexel)
11.2005 - 12.2014
Branch manager
Newey & Eyre (now Rexel)
10.2004 - 11.2005
GCSEs -
Islington Green School
09.1975 - 07.1980