Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Doubra Bebenimibo

Summary

Results-driven Business Analyst skilled in bridging gaps between IT and business operations to enhance efficiency and drive growth. Recognised for implementing strategic solutions that streamline processes, reduce costs, and improve team productivity. Adept at stakeholder management, delivering actionable insights, and fostering collaborative environments to achieve project success.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Business Analyst

Alboss Consulting Ltd
Enfield, United Kingdom
09.2023 - Current
  • Collaborated with stakeholders to understand, and define, system requirements.
  • Streamlined business operations by analysing and implementing process improvements.
  • Facilitated smooth project execution by developing comprehensive project plans.
  • Identified potential risks with thorough business impact analyses.
  • Facilitated change management initiatives, improving organisational agility.


Digital business analyst

First Bank of Nigeria Ltd
01.2019 - 09.2023
  • Translated business needs into effective technology solutions efficiently and accurately.
  • Championed implementation of agile methodologies in the team's work flow.
  • Analysed complex business problems, identified solutions.
  • Orchestrated system testing to ensure functionality and performance.
  • Performed risk assessments on potential projects, mitigated issues.

Change Agent

First Bank of Nigeria Ltd
01.2018 - 12.2018
  • Ensured seamless transitions with thorough testing and debugging.
  • Drove improvements in process efficiency through meticulous data analysis.
  • Mitigated risks associated with major system updates through careful planning and execution.
  • Conducted detailed post-implementation reviews, providing insightful feedback for future enhancements.
  • Delivered robust solutions by skilfully managing resources during critical phases of change implementation projects.

Customer service specialist

First Bank of Nigeria Limited
04.2013 - 12.2017
  • Ensured customer satisfaction by promptly addressing queries and concerns.
  • Managed difficult situations for improved customer relations.
  • Resolved complaints with effective problem-solving skills.
  • Delivered excellent service to enhance client retention rate.
  • Maintained detailed records, ensuring accurate data management.

Front desk executive

Little Paradise Homes and Suites
01.2010 - 03.2013
  • Handled incoming calls to support customer requirements.
  • Assisted in administrative tasks to facilitate office operations.
  • Organised meetings and appointments for executive staff members.
  • Monitored visitor access, ensuring security of the premises.
  • Prepared invoices, maintained financial records for accurate bookkeeping.

Education

Master of Science - Procurement Logistics and Supply Chain Management

University of Salford
United Kingdom
09.2023 - 09.2024

Bachelor of Science - Accounting

Niger Delta University
Nigeria
09.2009 - 12.2009

Skills

  • Requirements gathering
  • Process modelling
  • Business intelligence
  • Cost-Benefit analysis
  • Data analysis
  • Stakeholder engagement
  • Agile methodologies
  • Data visualisation tools (Power BI, SQL)
  • Business case preparation
  • Gap analysis

Certification

Member, International Institute of Business Analysis

Associate Member, Chartered Institute of Bankers of Nigeria

Associate Member, Chartered Institute of Financial Control of Nigeria


References

References available upon request.

Timeline

Business Analyst

Alboss Consulting Ltd
09.2023 - Current

Master of Science - Procurement Logistics and Supply Chain Management

University of Salford
09.2023 - 09.2024

Digital business analyst

First Bank of Nigeria Ltd
01.2019 - 09.2023

Change Agent

First Bank of Nigeria Ltd
01.2018 - 12.2018

Customer service specialist

First Bank of Nigeria Limited
04.2013 - 12.2017

Front desk executive

Little Paradise Homes and Suites
01.2010 - 03.2013

Bachelor of Science - Accounting

Niger Delta University
09.2009 - 12.2009

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Doubra Bebenimibo