Dotun Owolabi
Business Analyst
Huddersfield
Summary
Enthusiastic Sales Professional with proven interpersonal communication skills and solid history of success with Banking customers. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert Microsoft Office user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with an industrious and driven approach. A top-performing Service executive credited with 6 years' collective experience in Sales, IT and Customer service, providing diverse Customer support in a high-volume environment. A persuasive individual with good analytical skills and attention to detail, enthusiastic about an organization that values Customer relations, where I can join or lead a team and have a positive impact on Customer retention and sales.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
Work History
General Assistant
Sainsbury's Supermarket
01.2023 - Current
- Ensure all shopping orders are accurately assembled and ready for delivery.
- Efficiently load delivery vans with prepared orders, ensuring proper handling and placement to prevent damage during transit.
- Complete and organize all necessary paperwork and documentation required for deliveries, including manifests and delivery receipts.
Hospitality Team Member
Manchester United Football Club
03.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided excellent customer service at the bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
Sales Professional
FIRST CITY MONUMENT BANK
10.2017 - 04.2020
- Interacted with existing and new customers to increase sales of bank's products and services.
- Managed relationships, building Strong relationship with customers and managing demanding situations.
- Followed up with past customers and cross selling products.
- Resolved customer complaints regarding sales and service.
- Met with applicants to obtain information for loan applications and to answer questions about loan process.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base by 15% and boosted profit by 3% in 3 years.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Maintained consistent Bank products and services sales by developing and deepening positive customer connections.
IT Technical Support
TEACHERS REGISTRATION COUNCIL OF NIGERIA
04.2016 - 04.2017
- Company Overview: NYSC, Wuse 2, FCT
- Installed and configured computer hardware operating systems and applications.
- Monitored and maintained computer systems and networks and replaced damaged parts as required.
- Oversaw daily performance of computer systems.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Trained and supported end-users with software, hardware and network standards and use processes.
- NYSC, Wuse 2, FCT
Desktop Support
DAILY NEEDS GROUP
06.2010 - 09.2010
- Maintained network servers, desktop computers, printers, routers, switches, firewalls, and software development.
- Identified user problems and needs and provided timely solutions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Network Support
NATIONAL OPEN UNIVERSITY OF NIGERIA
08.2008 - 01.2009
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Provided faculty and staff with security software and network configuration support.
- Investigated and corrected problems with printers, copiers, and other peripheral devices.
Education
Master of Science - Financial Technology
University of Huddersfield
Huddersfield, KIR 01.2022 - 05.2023
Bachelor of Science - Computer and Information Science
Lead City University
01.2008 - 05.2015
High School Diploma - undefined
DE-LIGHT International Secondary School
Lagos, NIgeria 03.2001 - 05.2006
Skills
Account Management
Microsoft Office
Inbound and outbound calling
undefinedTimeline
General Assistant
Sainsbury's Supermarket
01.2023 - Current
Hospitality Team Member
Manchester United Football Club
03.2022 - 01.2023
Master of Science - Financial Technology
University of Huddersfield
01.2022 - 05.2023
Sales Professional
FIRST CITY MONUMENT BANK
10.2017 - 04.2020
IT Technical Support
TEACHERS REGISTRATION COUNCIL OF NIGERIA
04.2016 - 04.2017
Desktop Support
DAILY NEEDS GROUP
06.2010 - 09.2010
Network Support
NATIONAL OPEN UNIVERSITY OF NIGERIA
08.2008 - 01.2009
Bachelor of Science - Computer and Information Science
Lead City University
01.2008 - 05.2015
High School Diploma - undefined
DE-LIGHT International Secondary School
03.2001 - 05.2006
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