Dothan Gonah
17 Tara Court, Ryde Avenue. Kingston Upon Hull,East Riding of Yorkshire
Summary
Dynamic individual with strong interpersonal communication and cultural awareness. Fosters teamwork and collaboration, enhancing team morale and operational efficiency. Utilises resource optimisation insight to improve workflow and ensure high-quality customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Leader
Farmhouse Potato Bakers
Bridlington, East Riding of Yorkshire
09.2024 - Current
- Supervised production lines, monitoring team performance to meet operational targets efficiently.
- Trained new staff on line operations, safety protocols, and quality standards, enhancing team skills and knowledge.
- Implemented safety protocols, contributing to a safer work environment.
- Coordinated end-of-line activities, ensuring products are packaged, labelled, and dispatched correctly.
- Packaged finished products accurately, enhancing customer satisfaction.
- Enhanced team morale with effective communication skills.
- Rotated through various job roles to broaden skillset and understanding of factory operations.
- Maintained tools and equipment in optimal condition to support smooth operations.
Factory Production Worker
Country Style Foods
Bridlington, East Riding of Yorkshire
03.2024 - 09.2024
- Conducted quality control checks to uphold consistent product standards and enhance reliability.
- Inspected products to ensure adherence to quality standards, minimising defects.
- Executed regular equipment maintenance and cleaning to promote safety and operational integrity.
- Collaborated with supervisors in implementing new production processes for improved performance.
- Followed compliance guidelines for safe operation of machinery.
Junior Manager
Wolfhouse
Cape Town, Western Cape
09.2022 - 02.2024
- Oversaw daily operations, ensured smooth workflow within the restaurant.
- Managed stock and inventory, ensuring timely and quality deliverables for seamless operations.
- Created employee schedules to enhance daily operations.
- Fostered teamwork and cooperation, improving team dynamics and collaboration.
- Identified potential issues, implemented preventive measures in advance.
- Resolved customer issues thoughtfully, enhancing overall satisfaction and loyalty.
- Assisted in recruitment process, added value to talent acquisition efforts.
Customer Care Representative
Vision Marketing Pvt. Ltd
Cape Town, Western Cape
01.2020 - 12.2020
- Conducted courteous outbound calls to resolve outstanding matters, enhancing customer satisfaction.
- Demonstrated empathy in handling challenging customer issues, fostering positive relationships.
- De-escalated tense situations for improved customer relationships.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Collaborated with sales team to deliver high-quality client servicing, contributing to improved customer retention.
- Handled sensitive information confidentially to protect customer privacy rights.
Customer Services Agent
National Handling Services
Harare, Mashonaland West
01.2017 - 12.2019
- Increased repeat business through exceptional customer service skills.
- Owned customer concerns, ensuring comprehensive resolutions were achieved.
- Coordinated with team members to deliver exceptional customer service.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
- Guided customers through company website, improving user experience.
- Ensured smooth transactions with detailed record keeping.
Education
Bachelor of Science - Tourism & Hospitality Management
University of Zimbabwe
Harare, Zimbabwe08-2016
Skills
- Manufacturing processes
- Production reporting
- Operational management
- Inventory management systems
- Packing and packaging operations
- Workflow optimization
- Efficiency orientation
- Resource optimisation insight
- Production awareness
- Team leadership
- Workplace professionalism
- Customer service orientation
- Interpersonal communication
- Diversity training
Certification
FOOD SAFETY & HYGIENE (iHASCO)
FOOD ALLERGY AWARENESS (iHASCO)
HACCP LEVEL 2 (iHASCO)
HOBBIES
- Playing Chess,
- Nature Walks
References
References available upon request.
Timeline
Line Leader
Farmhouse Potato Bakers
09.2024 - Current
Factory Production Worker
Country Style Foods
03.2024 - 09.2024
Junior Manager
Wolfhouse
09.2022 - 02.2024
Customer Care Representative
Vision Marketing Pvt. Ltd
01.2020 - 12.2020
Customer Services Agent
National Handling Services
01.2017 - 12.2019
Bachelor of Science - Tourism & Hospitality Management
University of Zimbabwe