Summary
Overview
Work history
Education
Skills
Languages
Custom
Affiliations
Timeline
AdministrativeAssistant

Dorothy Williams

London

Summary

I am a self-motivated individual who shows commitment and determination in all endeavours. I have a good record of maintaining a very high standard of work. I have a good interpersonal skills as well as the ability to initiate new programmes. My rich experience, ideas and success are always shared with others.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Human resources administrator

Cornerstone Recruitment LTD
Coventry
08.2023 - 12.2023
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
  • Built and cultivated lasting rapport with employees, peers and upper management.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed duties to deliver on targets with accuracy and efficiency.

communicated with procurement team

Support Worker (Learning Disability, Autism)

Getta Life LTD
Coventry
01.2020 - 07.2023
  • Helped service users to gain ability to function independently in society.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Monitored and documented client behaviours, activities, and development, aiding appropriate care plan management.
  • Promoted personal well-being and independence, building service user confidence through social and community interaction.

Live-in care

Cunsultus Care
Kent
01.2016 - 01.2020
  • Followed client treatment plans for exercises, medications and wound care.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Read aloud to clients, offering mental stimulation and social companionship.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Safely transported and accompanied clients to appointments and activities.

Live-in care

Flexicare South Midlands
01.2013 - 01.2016
  • Charted daily information such as health changes, Personal care, Grooming, Companionship
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Adapted care activities in response to clients' mood, energy levels, and preferences.

Education

Level 2 lean organisation management techniques -

Petroc College
04.2015 - 09.2015

Level 2 principles of customer service -

Havering College of Further and Higher Education
Hornchurch
04.2016 - 10.2016

Business and Healthcare Management Undergraduate -

Anglia Ruskin University London
09.2020 -

Skills

Customer Service Excellence: Over my 25 years in healthcare, I’ve honed my ability to provide exceptional service to patients, their families, and colleagues As a Receptionist, I’ll extend this same warm and professional demeanor to hotel guests, ensuring their needs are met promptly and courteously

Effective Communication: My experience has taught me how to communicate clearly and empathetically I understand the importance of active listening and clear communication

Multitasking and Prioritisation: In healthcare, I often managed multiple tasks simultaneously—scheduling appointments, updating patient records, and assisting service users As a Receptionist, I’ll efficiently handle check-ins, phone calls, reservations, and guest requests, all while maintaining a welcoming atmosphere Attention to Detail: Accuracy is crucial in both healthcare and hotel administration My meticulous approach to record-keeping, data entry, and administrative tasks will ensure smooth operations at the hotel front desk

Problem-Solving Skills: In healthcare, I encountered unexpected situations daily and swiftly solved them, I’ll bring this resourcefulness to handle any challenges that arise at the your Hotel

Adaptability and Flexibility: As an HR administrator, I quickly adapted to new software systems and processes Similarly, in a dynamic hotel environment, I’ll readily adjust to changing guest needs, peak hours, and special events

Computer Proficiency: My recent experience in HR administration involved using various software tools I’m comfortable navigating computer systems, which will be essential for managing reservations, guest profiles, and check-in/check-out procedures

Team Collaboration: In healthcare, I understand the value of teamwork and will work harmoniously with fellow hotel staff to create a positive guest experience

Languages

English
Italian
Ghanaian language (Akan)

Custom

  • Learning new skills
  • Socialising
  • Swimming
  • Shopping

Affiliations

  • Reading articles, Socialising, Travelling, Cooking, Listening to Music

Timeline

Human resources administrator

Cornerstone Recruitment LTD
08.2023 - 12.2023

Business and Healthcare Management Undergraduate -

Anglia Ruskin University London
09.2020 -

Support Worker (Learning Disability, Autism)

Getta Life LTD
01.2020 - 07.2023

Level 2 principles of customer service -

Havering College of Further and Higher Education
04.2016 - 10.2016

Live-in care

Cunsultus Care
01.2016 - 01.2020

Level 2 lean organisation management techniques -

Petroc College
04.2015 - 09.2015

Live-in care

Flexicare South Midlands
01.2013 - 01.2016
Dorothy Williams