Dorothy Williams
London
Summary
I am a self-motivated individual who shows commitment and determination in all endeavours. I have a good record of maintaining a very high standard of work. I have a good interpersonal skills as well as the ability to initiate new programmes. My rich experience, ideas and success are always shared with others.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Human resources administrator
Cornerstone Recruitment LTD
Coventry
2023.08 - 2023.12
- Updated HR database with new employee information, changes in benefits and other details on daily basis.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Built and cultivated lasting rapport with employees, peers and upper management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
communicated with procurement team
Support Worker (Learning Disability, Autism)
Getta Life LTD
Coventry
2020.01 - 2023.07
- Helped service users to gain ability to function independently in society.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Monitored and documented client behaviours, activities, and development, aiding appropriate care plan management.
- Promoted personal well-being and independence, building service user confidence through social and community interaction.
Live-in care
Cunsultus Care
Kent
2016.01 - 2020.01
- Followed client treatment plans for exercises, medications and wound care.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Read aloud to clients, offering mental stimulation and social companionship.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Safely transported and accompanied clients to appointments and activities.
Live-in care
Flexicare South Midlands
2013.01 - 2016.01
- Charted daily information such as health changes, Personal care, Grooming, Companionship
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
Education
Level 2 lean organisation management techniques -
Petroc College
2015.04 - 2015.09
Level 2 principles of customer service -
Havering College of Further and Higher Education
Hornchurch 2016.04 - 2016.10
Business and Healthcare Management Undergraduate -
Anglia Ruskin University London
2020.09 -
Skills
Customer Service Excellence: Over my 25 years in healthcare, I’ve honed my ability to provide exceptional service to patients, their families, and colleagues As a Receptionist, I’ll extend this same warm and professional demeanor to hotel guests, ensuring their needs are met promptly and courteously
Effective Communication: My experience has taught me how to communicate clearly and empathetically I understand the importance of active listening and clear communication
Multitasking and Prioritisation: In healthcare, I often managed multiple tasks simultaneously—scheduling appointments, updating patient records, and assisting service users As a Receptionist, I’ll efficiently handle check-ins, phone calls, reservations, and guest requests, all while maintaining a welcoming atmosphere Attention to Detail: Accuracy is crucial in both healthcare and hotel administration My meticulous approach to record-keeping, data entry, and administrative tasks will ensure smooth operations at the hotel front desk
Problem-Solving Skills: In healthcare, I encountered unexpected situations daily and swiftly solved them, I’ll bring this resourcefulness to handle any challenges that arise at the your Hotel
Adaptability and Flexibility: As an HR administrator, I quickly adapted to new software systems and processes Similarly, in a dynamic hotel environment, I’ll readily adjust to changing guest needs, peak hours, and special events
Computer Proficiency: My recent experience in HR administration involved using various software tools I’m comfortable navigating computer systems, which will be essential for managing reservations, guest profiles, and check-in/check-out procedures
Team Collaboration: In healthcare, I understand the value of teamwork and will work harmoniously with fellow hotel staff to create a positive guest experience
Languages
English
Italian
Ghanaian language (Akan)
Custom
- Learning new skills
- Socialising
- Swimming
- Shopping
Affiliations
- Reading articles, Socialising, Travelling, Cooking, Listening to Music
Timeline
Human resources administrator
Cornerstone Recruitment LTD
2023.08 - 2023.12
Business and Healthcare Management Undergraduate -
Anglia Ruskin University London
2020.09 -
Support Worker (Learning Disability, Autism)
Getta Life LTD
2020.01 - 2023.07
Level 2 principles of customer service -
Havering College of Further and Higher Education
2016.04 - 2016.10
Live-in care
Cunsultus Care
2016.01 - 2020.01
Level 2 lean organisation management techniques -
Petroc College
2015.04 - 2015.09
Live-in care
Flexicare South Midlands
2013.01 - 2016.01