Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Dorothy Taiwo

Cwmbran

Summary

Dedicated Business Owner and an Office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Office Assistant with over 6 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Ms Excel and history achieving high data output. Dependable Business Owner with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Office Assistant

Bithoms Support Service Limited
02.2023 - Current
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Maintained and updated office records, both digital and physical.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted with onboarding of new employees.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.

Business Owner

Empress Gina & Gold LTD
04.2018 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Master of Science - Management

University of South Wales
Pontypridd, Wales (United Kingdom)
04.2024

Associate of Science - Accounting Software Packages

SQI College of ICT
Nigeria
07.2022

MBA - Masters of Public Administration

Ladoke Akintola University of Technology
Nigeria
07.2021

Bachelor of Science - Accounting

National Open University of Nigeria
Nigeria
06.2018

Skills

  • Business Administration
  • Mail Handling
  • Scheduling
  • File Maintenance
  • Contract Preparation
  • Spreadsheet Management
  • Report Writing
  • Clerical Support
  • Meeting Planning
  • Travel Coordination
  • Calendar Management
  • Proofreading
  • Office Administration
  • Bookkeeping
  • Inventory Management
  • Supply Management
  • Event Preparation
  • Administrative Support
  • Expense Reporting
  • Customer Service
  • Business Writing
  • Relationship Building
  • Meticulous Attention to Detail
  • Patient Charting
  • Delivery Scheduling
  • Appointment Scheduling
  • Excel Spreadsheets
  • Dedicated Team Player
  • Schedule Management
  • Professional and Mature
  • Labor Relations
  • Report Development
  • Human Resources Management (HRM)
  • Resourceful
  • Strategic Planning
  • Quickbooks
  • Medical Records Management
  • Event Planning
  • Office Management
  • Front Office Management
  • Supply Restocking

Languages

English
Native language
English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Assistant

Bithoms Support Service Limited
02.2023 - Current

Business Owner

Empress Gina & Gold LTD
04.2018 - Current

Master of Science - Management

University of South Wales

Associate of Science - Accounting Software Packages

SQI College of ICT

MBA - Masters of Public Administration

Ladoke Akintola University of Technology

Bachelor of Science - Accounting

National Open University of Nigeria
Dorothy Taiwo