Dorothy Leung
Newcastle upon Tyne
Summary
Self-motivated professional who is well experienced in retail, telesales, the usage of e-commerce platforms and collaboration with colleagues. A multilingual individual that is capable of solving problems efficiently and building positive relationships with clients, upholding company values and maintaining brand loyalty. With an enthusiastic attitude towards sales and customer service, ready to further develop personal and professional skills in dynamic and growth-oriented environment.
Overview
3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work history
Sales and customer service representative
Dong Sheng 888 Limited T/A Yong Sheng Cash & Carry
Newcastle upon Tyne, United Kingdom
2023.11 - Current
- Provided detailed product information for informed buying decisions.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Co-operated closely with logistics department to ensure timely deliveries.
- Streamlined inventory management process to reduce product wastage.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Utilised knowledge of company products and services, collaborated with the team to increase sales.
- Responded professionally to customer questions to improve brand loyalty and satisfaction.
- Provided appropriate solutions to customer complaints and recommended alternatives.
Education
Bachelor of Business Administration - International Business
Northumbria University
Newcastle upon Tyne 2001.09 - 2002.07
Diploma of Higher Education - Business Management
Northumbria University
Hong Kong 1998.09 - 2000.07
Skills
- Communication and collaboration skills
- Time management
- Retail POS system
- Product knowledge
- Data handling accuracy
- Filing systems knowledge
- E-Commerce platform usage
- Telesales expertise
Languages
English
Upper intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced
Timeline
Sales and customer service representative
Dong Sheng 888 Limited T/A Yong Sheng Cash & Carry
2023.11 - Current
Bachelor of Business Administration - International Business
Northumbria University
2001.09 - 2002.07
Diploma of Higher Education - Business Management
Northumbria University
1998.09 - 2000.07