Dorothy Amenzee

· Handling administrative tasks like data entry, filing, and document management.

Coordinating with other departments for service fulfilment (e.g., IT, credit, back office).

· Participating in audits and helping resolve discrepancies.

· Greeting customers and responding to inquiries in person, over the phone, or via email.

· Assisting customers with opening and closing accounts (e.g., savings, checking, fixed deposits).

· Helping customers understand and apply for bank products and services (loans, credit cards, online banking, etc.).

· Resolving customer complaints and escalating complex issues to appropriate departments.

· Upselling and cross-selling banking products and services based on customer needs.

· Verifying customer identity for transactions and account changes.

· Maintaining accurate and secure customer records.

• Receive patients and visitors with friendly and professional demeanor.
• Direct visitors to appropriate departments or personnel.
• Schedule, reschedule, or cancel patient appointments.
• Enter patient information into hospital’s electronic health records system.
• Schedule appointments and manage patient bookings.
• Answer phone calls, provide information, and direct calls to appropriate departments.
• Address patient inquiries regarding appointments, medical procedures, or hospital policies.
• Adhere to hospital policies regarding patient confidentiality and ensure patient information is securely handled.
• Maintain and update patient records with accurate personal, medical, and insurance information.
• Ensure confidentiality and compliance with healthcare privacy regulations
• Process payments and issue receipts for services rendered.
• Perform general office duties such as filing, photocopying, faxing, and managing correspondence.
• Assist with preparation and organization of reports, documents, or other administrative tasks as required.
• Keep front desk area organized, tidy, and stocked with necessary supplies (forms, brochures, etc.).
• Monitor waiting area to ensure calm and orderly environment for patients.
• Answer phone calls, provide information, and direct calls to appropriate departments.
• Address patient inquiries regarding appointments, medical procedures, or hospital policies.