Dorothy Ali
Hull city
Summary
Detail oriented professional with expertise in Microsoft Excel formulas, VLOOKUPs, and data entry. Demonstrates strong problem-solving abilities and a proven track record in quality assurance and inventory management. Skilled in team building and knowledgeable in QuickBooks, with a keen ability to learn and adapt quickly. Committed to leveraging skills for effective business solutions and continuous improvement.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Telesales advisor
Resq Limited
Hull city , England
03.2026 - Current
- Achieved 65% conversion rate with comprehensive product knowledge and tailored packages to suit individual customer needs.
- Demonstrated outstanding negotiation skills to secure beneficial deals for clients.
- Utilised tailored sales scripts during customer interactions to enhance engagement and address individual customer needs.
- Handled inbound calls to efficiently resolve product enquiries and improve customer satisfaction.
- Supported team members in consistently achieving monthly sales targets through collaboration and sharing best practices.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
Retail stock counter
Retail & Asset solutions
Hull city , East Riding of Yorkshire
08.2025 - 03.2026
- Displayed meticulous attention to detail by accurately counting and recording inventory.
- Demonstrated excellent numerical skills whilst handling large volumes of stock data.
- Ensured accurate data input for seamless stock control.
- Responded promptly to queries regarding product availability, enhancing customer satisfaction levels.
- Maintained clean and organised work environment, promoting optimal working conditions.
Sales advisor
Superdrug
Hull city , East Riding of Yorkshire
04.2024 - 01.2026
- Increased sales through effective negotiation and persuasion techniques.
- Suggested suitable products to customers for enhanced shopping experience.
- Educated customers on warranties and return policies for transparency.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Maintained quality assurance standards for all products and services.
Education
Bachelor of Science - Accounting and financial management
University of Hull
Hull 09.2022 - 07.2025
Skills
- Sales strategy
- Sales techniques
- Sales forecasting
- Customer engagement
- CRM software
- Data entry
- Excel formulas
- Problem solving
- Ability to learn and adapt quickly
Timeline
Telesales advisor
Resq Limited
03.2026 - Current
Retail stock counter
Retail & Asset solutions
08.2025 - 03.2026
Sales advisor
Superdrug
04.2024 - 01.2026
Bachelor of Science - Accounting and financial management
University of Hull
09.2022 - 07.2025