DOROTEA PAY-AN
Bedford,United Kingdom
Summary
Experienced and reliable professional with a strong background in sales, customer service, and care support. Proven ability to build lasting client relationships, manage daily operations, and deliver high-quality service. Skilled in communication, organisation, and problem-solving. Now seeking a stable role where I can contribute my experience and continue to grow.
Overview
23
23
years of professional experience
Work history
Independent sales Person
Savourway Health Solutions Ltd
Barnet
2017.07 - 2026.04
- Coordinated cooking demonstration events and managed logistic
- Handled bookings, customer enquiries, and scheduling
- Supported sales team in delivering effective presentations
- Maintained accurate records and communication systems
Dinner Show Coordinator
Bare necessity Health Solutions Ltd
Hitchin
2012.07 - 2017.07
- Assisted in organising and coordinating cooking demonstration events for customers.
- Supported scheduling bookings and logistics for in-home and group presentations.
- Facilitated smooth delivery of product demonstrations for sales team.
- Answered phone calls and arranged customer service.
- Trained and assigned tasks to team members.
- Managed CRM and information systems, maintaining accurate and sales records.
- Supported sales team by ensuring smooth delivery of product demonstrations
Senior Support Worker
Geneva health International
London
2009.04 - 2014.07
- Achieved improved patient mobility and independence through tailored assistance.
- Enhanced safety measures through meticulous risk assessments
- Maintained accurate records of client progress to ensure continuity of care.
- Conducted risk assessments consistently, minimising potential hazards.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Provided exceptional emotional support to clients, leading to improved mental health.
Senior Support Worker
Allied Care
Harrow On The Hill, Harrow
2003.01 - 2009.04
- Provided high-quality care and emotional support to clients
- Maintained accurate records and monitored client progress
- Conducted risk assessments to ensure safety
- Administered medication following correct procedures
- Supported clients in daily activities to promote independence
- Worked closely with healthcare professionals and team members
Acting Deputy Manger
Allied Care
Three Bridges, Crawley
2008.03 - 2008.07
- Support the Home manger assist in the day-to-day running the care facility.
- Coordinated cross-departmental workflows to streamline project delivery, resulting in improved schedule adherence and enhanced operational efficiency.
- Streamlined staff scheduling to balance workload effectively, enhancing service consistency and reducing operational delays during peak care periods.
- Streamlined reporting procedures to enhance data accuracy, which improved regulatory compliance and facilitated timely decision-making across care teams.
- Enhanced client incident reporting procedures to improve response accuracy and elevate overall service quality across operations.
Education
Bachelor of Arts with Foundarion - Business Management
Bath Spa University, London
Bath 2023.06 -
Bachelor of Science - Midwifery
Lorma College
Philippines 1986.06 - 1988.03
Bachelor of Science - Social Work
Saint Lous University
Philippines 1984.06 - 1986.03
Skills
- Customer service and client relationship management
- Strong communication and interpersonal skills
- Sales, negotiation, and lead generation
- Organisation and time management
- Problem-solving and decision-making
- Team leadership and training
- Administrative and record-keeping skills
- Adaptability and reliability
Languages
English
Fluent
Hobbies
I love singing, making reels and shorts videos on cooking and other things that inspires and motivate others on their day-to-day routine. Still trying to figure out how to keep my plants robust.
Addtional Information
- Available for immediate start
- Flexible with working hours
Timeline
Bachelor of Arts with Foundarion - Business Management
Bath Spa University, London
2023.06 -
Independent sales Person
Savourway Health Solutions Ltd
2017.07 - 2026.04
Dinner Show Coordinator
Bare necessity Health Solutions Ltd
2012.07 - 2017.07
Senior Support Worker
Geneva health International
2009.04 - 2014.07
Acting Deputy Manger
Allied Care
2008.03 - 2008.07
Senior Support Worker
Allied Care
2003.01 - 2009.04
Bachelor of Science - Midwifery
Lorma College
1986.06 - 1988.03
Bachelor of Science - Social Work
Saint Lous University
1984.06 - 1986.03