Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
Languages
References
Timeline
Generic

Dorota Skoropad

Southampton,Hampshire

Summary

A versatile professional with a strong focus on customer satisfaction and a proven ability to troubleshoot Oracle errors. Demonstrates exceptional decision-making capacity and adaptability to technological changes, supported by skills in documentation writing, process management, and people management. Known for effective time management, workload prioritisation, and attention to detail, ensuring optimal performance monitoring. Committed to leveraging resourcefulness and a customer-focused approach to drive success in dynamic environments.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Returns Team Leader

Garmin
08.2023 - 06.2025
  • Managed day-to-day operations of the Returns (WH) team, including goods-in, breakdown, scanning, sorting, and running processes.
  • Provided daily supervision and guidance to Returns (WH) Associates, Seniors, and temporary staff.
  • Coordinated the receipt and storage of physical goods at the new Garmin facility.
  • Oversaw credit and exchange processing for returns.
  • Handled processing and organisation of outbound shipments to TWN, Tacx, and GI.
  • Managed weekly staff schedules and resource allocation.
  • Developed training plans and materials for new employees and processes.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Led project coordination, resulting in timely delivery.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.

Return Senior

Garmin
05.2022 - 08.2023
  • Processing exchanges and credits for customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Training new starters.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Logging customer returns using inertial data base.

Returns Associate

Garmin
10.2019 - 05.2022
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • I've helped with training new Wroclaw team.
  • Processing faulty/New units for crediting or replacement.
  • Receiving all product returns from customers order.
  • Logging customer returns using inertial system.

Kitchen Assistant

06.2008 - 05.2022
  • Assisted front and back of house.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Polish A level - English, Polish

LOK College
Tomaszow Lubelski
09.2002 - 05.2005

Skills

  • Oracle
  • Customer-Focused approach
  • Troubleshooting oracle errors
  • Decision making capacity
  • Adaptable to technological changes
  • Documentation writing
  • Process Management
  • People Management
  • Performance monitoring
  • Effective time management
  • Workload prioritisation
  • Attention to Detail
  • Resourcefulness

Custom

References are available upon request.

Affiliations

  • Cycling
  • Travel
  • Gym

Certification

B License

Languages

English
Upper intermediate
Polish
Proficient (C2)

References

References available upon request.

Timeline

Returns Team Leader

Garmin
08.2023 - 06.2025

Return Senior

Garmin
05.2022 - 08.2023

Returns Associate

Garmin
10.2019 - 05.2022

Kitchen Assistant

06.2008 - 05.2022

Polish A level - English, Polish

LOK College
09.2002 - 05.2005

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Dorota Skoropad