Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Dorota Siembida

London

Summary

I am seeking employment as a customer service specialist in a dynamic company.

As an individual, I am a hardworking, reliable, enthusiastic, punctual and a creative person. I am neat and organized and work in a quick, efficient yet methodical manner. I enjoy working as part of a team environment and ensure that the company I work in meets and exceeds its targets. I enjoy working to my full potential and thrive on the challenges that I have working in a customer oriented environment. I have over 10 years of experience in working with clients in B2B and B2C sales- with one of the highest sales results – as the leader of the sales team, I became friends of a new employee and educated new people as a person fluent in the knowledge the insurance industry and marketing. In the pandemic period, I also to run an office, with successfully moving the office to another location (to ordering supplies for the office or solving logistics problems, office maintenance: IT inventory, liaise with building management on keys, internet, any office issues. Organize office social events, Support IT and on boarding set up of new joiners in London. Maintain the kitchen/pantry area supplies and cleanliness. Helping with office invoices. Working with suppliers, ordering company stationery and other items. Organise internal and external meetings. Organise events by booking venues, travel, and catering.

Offering strong interpersonal and communication skills, with knack for creating welcoming atmosphere and ensuring smooth operations at front desk. Knowledgeable about managing schedules, handling inquiries, and maintaining organisational systems. Ready to use and develop multitasking, customer service, and administrative skills in [Desired Position] role.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Front Desk Receptionist

IBM
12.2022 - 11.2024
  • Greeting welcoming visitors with a positive helpful attitude, helping them navigate through an office, Care about them in waiting time
  • Checking, and collecting visitor’s badges
  • Answering emails, phones and responding to inquiries along with routing calls to personnel
  • Maintain calendars for appointments
  • Sort post, scan and sending directly to department or person
  • Preparing meeting and training rooms
  • Keep the office and reception areas is always tidy
  • As a fire marshal fire, health and safety always first
  • Deal with couriers and deliveries
  • Preparation of office events, lunches
  • Taking care of stock kitchen supplies and stationery
  • Ordering visits by engineers
  • Arranging for confidential waste to be shredded

Front Desk Receptionist

CGN China General Nuclear Power
09.2022 - 12.2022
  • Improved office efficiency by managing incoming calls and direct them to appropriate departments.
  • Facilitated smooth operations for front desk area by handling all administrative tasks.
  • Ensured timely scheduling of appointments with detailed coordination.
  • Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
  • Assisted in keeping track of office supplies, avoiding sudden shortage.
  • Handled customer complaints professionally, ensuring satisfactory resolution.
  • Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in the lobby area.

Waitress

Bella Italia
Huntingdon
07.2016 - 07.2017
  • Greeting customers and distributing menus
  • Taking orders from customers to relay to the kitchen staff
  • Making recommendations by being familiar with the menu and the specials
  • Delivering meals and drinks as they’re prepared
  • Checking back on customer satisfaction
  • Preparing the bill or bills as requested
  • Cashing out bills and returning change as needed
  • Keeping tables cleaned and in order for the next guests

Quality Control

Bailey Caravans
Bristol
12.2015 - 05.2016
  • Responsible for monitoring the quality of incoming and outgoing products

Customer Service

Marriott Hotel
Windsor
05.2015 - 11.2015
  • Set tables according to type of event and service standards
  • Prepare cocktails, hot drinks, and Wine knowledge and serve food whenever necessary
  • Check in with guests to ensure satisfaction with each food course and/or beverages

Customer Advisor

Proama
, Poland
04.2012 - 09.2014
  • Company Overview: Insurance company
  • Providing customers with outstanding levels of service over the telephone and through online channels
  • Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
  • Ensuring any customer escalations are handled swiftly
  • Being on hand to help customers with any payment queries
  • Working closely with all team members
  • Insurance company

Education

MSc of Science -

Private University in Towarzystwo Edukacji Bankowej
01.2005 - 01.2007

First Aid at work -

Red Cross
London

Security guard -

SIA

Skills

  • Clear and effective communication
  • Interpersonal skills
  • Ability to work under pressure
  • Keen to learn new skills
  • Excellent attention to detail
  • Reliability in demanding work dynamics
  • Assertiveness
  • Time management
  • Personal presentation
  • Conflict resolution
  • Courtesy
  • Multitasking
  • Organizational ability
  • Excellent customer service
  • Health and Safety Compliance
  • Calm under pressure

Custom

  • SIA license (UK)
  • First Aid Training (UK)
  • Dealing with Difficult Customers (Poland)

Affiliations

  • Cooking, Sport, Travels

Timeline

Front Desk Receptionist

IBM
12.2022 - 11.2024

Front Desk Receptionist

CGN China General Nuclear Power
09.2022 - 12.2022

Waitress

Bella Italia
07.2016 - 07.2017

Quality Control

Bailey Caravans
12.2015 - 05.2016

Customer Service

Marriott Hotel
05.2015 - 11.2015

Customer Advisor

Proama
04.2012 - 09.2014

MSc of Science -

Private University in Towarzystwo Edukacji Bankowej
01.2005 - 01.2007

First Aid at work -

Red Cross

Security guard -

SIA
Dorota Siembida