DOROTA DZIUBDZINSKA

• Managing daily store operations, including resource management, product ordering, and maintaining high standards of customer service.
• Overseeing and training store staff, including developing sales and customer service skills.
• Developing marketing and promotional strategies to increase sales and attract new customers.
• Monitoring store finances, including budgeting, forecasting, and sales analysis.-
• Maintaining positive relationships with suppliers and negotiating supply contracts.
• Ensuring store compliance with all regulations and industry standards.
• Allocated resources to teams and projects based on need, performance and availability.
• Monitored operations to assess and highlight results.
• Maintained organisational compliance with applicable legislation and regulations.

• Uoviding advice and delivering exceptional assistance to various customers in all employed procedures.
• Managing all cash handling procedures and proficiently utilizing tills to perform all cash processes.
• Responsible for monitoring stock shortages, product expiry dates, and cooperating with suppliers regarding all stock requirements.
• Supervised deliveries and returns of daily press along with overseeing lottery schedules and ensuring fulfilment of client’s requirements.
• Addressed and achieved timely resolution of customer complaints and forwarded serious issues to the on-duty manager as per requirements.
• Ensured complete maintenance of stock supply on shelves, while facilitating and leading all activities of timely store deliveries.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

• Upheld responsibility of taking cash and card payments for fuel as per set requirements and guidelines.-Supervised selling of various products, including food, drinks, and newspapers.
• Oversaw all processes of re-stocking shelves and fridges as per refill needs.
• Developed and implemented basic pump safety checks along with ensuring cleanliness and tidiness of forecourt and shop areas.
• Achieved complete customer satisfaction along with ensuring customer problems resolution.
• Steered complete management of fuel and stock deliveries as per organizational policies.
• Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
• Set up delivery and repair appointments based on availability and individual schedules.

• Supervised all functions of serving customers and leading efficient processing of sales transactions to meet and exceed shop goals.
• Oversaw all processes of re-stocking shelves and all cash handling procedures as well as efficient employment of tills.
• Ensured complete maintenance of the sales floor to maintain inline workflow of all executed procedures.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Built lasting relationships with clients through customer service interactions.

Provided care for a sick child

• Managed a construction company specializing in interior finishes
• Managed a team of workers and coordinated renovation projects
• Negotiated contracts with suppliers and clients
• Monitored the quality of work and ensured compliance with safety standards
• Problem-solving and decision-making for renovation projects
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Oversaw budget management to keep to financial targets.

• Managed a cleaning company providing services for businessan
• Managed a team of cleaning workers and coordinated schedules
• Maintained high standards of cleanliness and hygiene
• Negotiated contracts with clients and suppliers
• Monitored the quality of cleaning services and ensured customer satisfaction
• Established business goals and objectives to provide organisational direction toward growth and prosperity.
• Oversaw budget management to keep to financial targets.

• Provided professional customer service in the sales salon
• Achieved individual sales targets based on high-quality customer service
• Maintained commercial standards
• Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
• Demonstrated excellent time management and organisational skills to meet sales deadlines.
• Collaborated with marketing and other professionals to coordinate marketing efforts.
• Met and regularly exceeded sales quotas and targets.

• Acquired clients, concluded insurance contracts on behalf of and for the insurer
• Participated in the administration and execution of insurance contracts
• Promoted company as superior provider committed to customer needs and satisfaction.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Spent ample time with each customer going over and explaining documents to ensure that they understood key information.

• Specialized in training and trade fairs
• Collaborated in training and trade fairs in the field of energy conservation and environmental protection
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Documented data and stored important records on database.
• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.