Dorota Dedman
Summary
Passionate and dynamic line manager with 15+ years of experience in performing beauty treatments and solutions as an aesthetician and doctor's assistant alongside 10+ years of experience in high-class hospitality. Successful sales experience, working in high-volume, high-quality aesthetic and cosmetic environments. Always providing the best standard of patient care and customer service.I am always keen to oversee and support colleagues whilst creating an inviting and organized environment for customers where their enjoyment and safety are promoted. Currently seeking a position where my skills can be applied and developed through constant dedication and contributions. Monitors performance and seeks opportunities for continual growth. Dedicated to staff development for continued growth in team confidence and competence.
Overview
26
26
years of professional experience
Work history
Line manager / Aesthetic Therapist
Spa Intercontinental 1 Hamilton place
01.2023 - Current
- Support customers in their journey. Dealing with customers' complaints or questions, scheduling appointments, training staff, assessing employee performance and suggesting ways to improve work, developing staff retail goals and guiding staff in goal achievement, ordering supplies and materials, implementing marketing strategies, and selling products and services. Attending courses to have the best experience and knowledge of leading industry treatments. Ensuring customers are satisfied with the experience and the treatment outcome in the spa.
Beauty therapist / sales treatment adviser
Harvey Nichols, The Light
London
12.2015 - 12.2022
- Delivering facials using LED machines conducting skin analysis advertising clients on skin and body care and products performing peels, micro needling, microdermabrasion managing appointments, and handling financial transactions.
- Going above and beyond to support customers in their treatment journey.
- Boosted product sales by offering selection guidance to customers.
- Advised clients on suitable treatments and skin care products offered.
- Capitalized on upselling and cross-selling opportunities for featured beauty and aesthetic treatments.
- Carried out active selling from initial customer greetings.
- Built rapport with new and existing customers to boost client retention.
Aesthetic doctor assistant
Gabriela Mercik Harley Street
London
04.2015 - 01.2016
- Preparing patients for treatments, assisting doctor Gabriela during procedures, post-treatment patient care, skin care consultations,patient skin care goals, stock management, day-to-day clinic coordination
- Advised patients on post-treatment care options, and at-home plans.
- Kept detailed records of medical conditions and histories, providing exceptional and individualized care.
- Promoting aesthetic treatments and products
- Building long-lasting relationships with loyal customers
- Support patients in the treatment journey
- Working in a fast-paced, dynamic environment
- Helping to prepare and organize aesthetic courses
Mobile Beauty Therapies
05.2011 - 04.2015
Zeena Salon
10.2010 - 04.2011
Holistic So-Organic
Nelson
06.2010 - 10.2010
Beauty therapist
Holistic & Beauty
06.2008 - 09.2008
- Taking bookings promoting and selling beauty products, conducting face and body treatments providing tester treatments ,checking ordering suppliers ,maintaining confidential and secure notes of clients treatments histories and plans post treatment sells and equipment ordering, daily salon coordination .
Casino attendant
Les Ambasssadeurs Club
05.1997 - 05.2006
- Providing high levels of service to customers, preparing casino in installation for opening , liaising Legitimised just make it very like manager based professionally and efficiently with staff and clients handling complaints in a constructive uncooperative manner organising members and guests summer party like Ascot polo etc and managing product supplies storage and display controlling casino float and processing payments.
Education
Business and Administration -
Greenwich Community College
London, ENGContinuous Professional Development Plason training -
2023
Cryo training -
2023
Natural Face lift Massage -
Aromatherapy Associates
London, ENG2023
Hydrofacial machine training -
2022
Natural Lift Massage /Face Rejuvenation -
Gateway Workshops
London 2022
Skin Needling Techniques -
Rejuvapen NXT
London 2021
Microneedling- mesotherphy -
The Aesthetic Box Academy
London, ENG2020
GFIT and Micro-needling Procedure -
Skin Solutions
London, ENG2020
Microneedling trainig NVQ 4 -
Aesthetics Academy The Wynyard
London, ENG2018
Advance peels training NVQ4 -
The Aesthetics Academy The Wynyard
London, ENG2018
AlumierMD products and peel training -
2017
Dermastsamp training -
2017
Advanced skin resurfacing workshop -
The Skin Academy
London, ENG2017
Niod products training -
2016
Microdermabrassion training -
2016
Mesoestetic products and peels training -
2016
Nuori products training -2015 Jan Marini products training -
2015
Led Light training -
2015
Regima products and advance peels training -
2012
Medical Training Course -Regima -
2009
NVQ Level 3 - 2008
Visage
London, ENG2009
NVQ Level 2 - 2007
Visage
London, ENG2008
Skills
- Advanced communication
- Active Listening
- Experience and knowledge of leading industry treatments
- Successful sales experience
- Working experience in high-quality cosmetic and aesthetic environments
- Deadline-orientated
- Customer interaction
- Result driven
- Teamwork skills
- Upselling and cross-selling
- Positive relationship with patients, gold standard client care, and great treatment journey
Timeline
Line manager / Aesthetic Therapist
Spa Intercontinental 1 Hamilton place
01.2023 - Current
Beauty therapist / sales treatment adviser
Harvey Nichols, The Light
12.2015 - 12.2022
Aesthetic doctor assistant
Gabriela Mercik Harley Street
04.2015 - 01.2016
Mobile Beauty Therapies
05.2011 - 04.2015
Zeena Salon
10.2010 - 04.2011
Holistic So-Organic
06.2010 - 10.2010
Beauty therapist
Holistic & Beauty
06.2008 - 09.2008
Casino attendant
Les Ambasssadeurs Club
05.1997 - 05.2006
Business and Administration -
Greenwich Community College
Continuous Professional Development Plason training -
Cryo training -
Natural Face lift Massage -
Aromatherapy Associates
Hydrofacial machine training -
Natural Lift Massage /Face Rejuvenation -
Gateway Workshops
Skin Needling Techniques -
Rejuvapen NXT
Microneedling- mesotherphy -
The Aesthetic Box Academy
GFIT and Micro-needling Procedure -
Skin Solutions
Microneedling trainig NVQ 4 -
Aesthetics Academy The Wynyard
Advance peels training NVQ4 -
The Aesthetics Academy The Wynyard
AlumierMD products and peel training -
Dermastsamp training -
Advanced skin resurfacing workshop -
The Skin Academy
Niod products training -
Microdermabrassion training -
Mesoestetic products and peels training -
Nuori products training -2015 Jan Marini products training -
Led Light training -
Regima products and advance peels training -
Medical Training Course -Regima -
NVQ Level 3 - 2008
Visage
NVQ Level 2 - 2007
Visage
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