Dorjana Ismailati
Bristol
Summary
Practical and highly motivated professional with expertise in telecommunications, data analysis, and sales support. Skilled in troubleshooting, technical support, and bridging communication between technical and sales teams. Proven team player with experience in data collection, sales analysis, and creating dynamic dashboards. Known for problem-solving, effective communication, and enhancing operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Lead Test & Application Engineer
Pics
Bristol, UK
2023.04 - Current
- Offered ongoing technical support to clients
- Implemented planned preventative maintenance (PPM) schedules to minimise operational downtime.
- Provided application support, change control and lifecycle management of core platforms and business processes.
- Educated employees on new technologies through personalised support, presentations and resources.
Optical Testing Team Leader
Pics Telecom International Ltd
Bristol, UK
2019.10 - 2023.04
- Coding,QA Testing of Optical Transceiver products & Solving potential problems.
- Reported team performance to leadership and suggested improvements.
- Anticipated skill gaps and supported team in overcoming challenges.
Intern engineer
Pics Telecom International Ltd
Bristol, UK
2019.03 - 2019.09
- Recode and test Optic transceivers using Sandstone Programming and test equipment.
- Provide feedback and test new software features.
- General business administration support.
Personal assistant to the director
MASTRONIKOLA AIKATERINH Clinical Pathology
Piraeus, Greece
2017.09 - 2019.02
- Managed calendars and provided reminders for meetings and events.
- Handled e-prescriptions, compiled medical charts, and processed bills
Restaurant General Manager
ARTISTI MACARONI/GAZI COLLEGE/AMMOS
Piraeus , Greece
2009.07 - 2017.08
- Evaluated product mix to meet customer demand and maintained daily communication with suppliers and customers.
- Hired, trained, and managed staff to exceed customer service goals, boosting guest satisfaction scores.
- Reviewed financial data and adjusted budgets to maximize profitability; negotiated supplier deals.
- Communicated pertinent information to staff, ensuring knowledgeable and effective service teams.
Education
Electronic Engineer
Electrical & Electronics Engineering
University of West Attica, PiraeusSkills
- Ability to work within tight deadlines
- Combinatorial and methodical thinking
- Responsibility, confidentiality and consistency
- Calm and persistent even in demanding and multi-tasking working conditions
Certification
Technical Team Leadership-University of Oxford
Cisco Certified Network Associate (CCNA)
Languages
Greek, Albanian
Native language
Technical skills
- Networking: Strong understanding of subnetting, TCP/IP, and network protocols.
- Data Analysis and Reporting: Advanced proficiency in Excel, PowerPoint, and Smartsheet for data collection, sales analysis, report generation, and creating dynamic dashboards.
Timeline
Lead Test & Application Engineer
Pics
2023.04 - Current
Optical Testing Team Leader
Pics Telecom International Ltd
2019.10 - 2023.04
Intern engineer
Pics Telecom International Ltd
2019.03 - 2019.09
Personal assistant to the director
MASTRONIKOLA AIKATERINH Clinical Pathology
2017.09 - 2019.02
Restaurant General Manager
ARTISTI MACARONI/GAZI COLLEGE/AMMOS
2009.07 - 2017.08
Electronic Engineer
Electrical & Electronics Engineering