Doris Attakora
Orlando
Summary
Experienced Recruiter and onboarding trainer with innate talent in sourcing, evaluating and hiring candidates that meets the role’s objectives. Highly skilled in full cycle recruitment through robust recruitment strategies, client and employee onboarding and business development.
Overview
9
9
years of professional experience
Work History
Internal Recruiter
The Good Care Group
10.2022 - 05.2023
- To maintain a strong pipeline of new carers joining the business
- Work with the complex care team to provide a constant source of candidates, including using any advertising and attraction methods available and analyse most successful methods for future use Be engaging and motivating in selling the benefits of working for our company and promote the business
- Oversee the recruitment of new applications for care workers and ensure the process is delivered from start to finish with the utmost care, accuracy and pace Undertake a consistent and rigorous interview process via online technology Manage all aspects of carer recruitment/training from sourcing candidates to handover to the team
- Responsible for attracting, interviewing and recruiting carers and co-ordinating induction training
- Sourcing potential candidates proactively through social media and CV
Recruitment and Onboarding Specialist
Taiko Foods, Yo! Sushi
05.2022 - 10.2022
- Applications to an applicant tracking system
- The use of social media channels such as Twitter, Instagram, and Facebook to post and attract candidates
- Telephone screening candidates and discussing in detail potential roles
- Reviewing and reporting on numbers of vacancies and successful interviews
- Liaising with colleagues across multiple offices to ensure their requirements are met
- Managing vacancies across job boards and other recruitment channels
- Screening prospective candidates and ensuring a positive, first class candidate experience
- Managing the recruitment process from end to end including detailed qualification of roles, advertising, sourcing, candidate interviews, submission, offers and the new starter process
- Liaising with various stakeholders across the business units, taking effective role briefings and having a full understanding of recruitment requirements to ensure a smooth end to end recruitment process
- Ensuring Job Descriptions and advertisements are up-to-date and in the relevant format
- Working to drive down recruitment costs through utilising multiple channels to source and attract the best talent
- Supporting the HR team on preparation of contracts, offers of employment, references, filling
- Data entry as needed into Fourth Hospitality and filing.
Recruitment Agent
MAXIMUS
04.2021 - 04.2022
- Developing a local network of employers, and agencies who can offer suitable employment opportunities for our customers
- Matching ‘job ready’ candidates to ‘live vacancies’ from new and existing employer partners
- Performing a personalised job search based on a customer’s skills, experience and aspirations
- Coordination of the recruitment activity specifically with the management of the client vacancy, e.g logistics, cv
Customer Services Advisor and Administrator
DPD Group
08.2020 - 06.2021
- Work closely with internal colleagues (e.g Business Managers, Employment Advisors, and Resource
- Specialists) to ensure customers meet the expectations of employers, and are fully prepared for the transition into work,
- Responsible for ensuring all customers receive excellent and efficient services Collaborating with Drivers, Shift Managers and Operations Managers to efficiently organise the logistics of cost and time effective deliveries.Proactively resolving any issues and disputes that arise.
- Responding to all delivery and customer enquiries
- Producing proof of delivery (POD) documents Conducting intricate investigations into occurrences of missing deliveries
- Interviewing drivers and assessing GPS records
- Remaining self-educated in all products and services to introduce them to new and existing customers .Establishing strong lines of communications with customers and colleagues
Repairs advisor
Daniel Owen, Southwark Council
06.2018 - 10.2020
- Dealing with customer calls including Repairs, Noise Complaints and Homelessness
- Booking repairs with contractors
- Arranging appointments with residents
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Respond positively and manage efficiently all customer's needs/support, monitor these requirements
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Retail Sales Advisor
Arket
04.2016 - 01.2018
- Supporting customers with their purchase choices Remaining self educated in all products and services to provide the best advice to customers Complying with all grooming guidelines and company policies Ensuring all key performance indicators (KPI's) and targets were achieved Establishing strong lines of communications with the Line Manager so they had complete transparency of the operational achievements Promoting the brand image at all times Collaborating with the team with to administer all daily duties
Shift Manager
Debenhams
12.2013 - 04.2016
- Within six months in recognition of professionalism, work ethic and outstanding customer service standards Proactively identifying means to generate sales and achieve commercial growth Leading the team to deliver excellent customer service levels Producing daily sales reports Supporting customers with all their enquiries and resolving any issues that arose Making sure all goals and targets were achieved Remaining aware of all products and services Establishing strong and loyal customer relationships
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
BA (Hons) - International Relations
London Metropolitan University
HND - HE Nursing, Midwifery and Health and Social Care
Waltham Forest College
City and Guilds Level 1 in Hospitality Customer Service - undefined
City and Guilds Level 2 in Food Safety - undefined
College of North East London
Skills
- Customer Services
- Business Administration
- Communications
- Product Knowledge
- Commercially Aware
- Issue Resolution
- People Management
- Complaint Handling
- Bilingual
- Community Networking
- Safety Training
- Employment Listing Management
- Training and Onboarding
- Talent Acquisition
- Time Management
- Recruitment Strategy Development
- Online Platforms
- Selection Strategies
Languages
Italian
Bilingual or Proficient (C2)
Timeline
Internal Recruiter
The Good Care Group
10.2022 - 05.2023
Recruitment and Onboarding Specialist
Taiko Foods, Yo! Sushi
05.2022 - 10.2022
Recruitment Agent
MAXIMUS
04.2021 - 04.2022
Customer Services Advisor and Administrator
DPD Group
08.2020 - 06.2021
Repairs advisor
Daniel Owen, Southwark Council
06.2018 - 10.2020
Retail Sales Advisor
Arket
04.2016 - 01.2018
Shift Manager
Debenhams
12.2013 - 04.2016
BA (Hons) - International Relations
London Metropolitan University
HND - HE Nursing, Midwifery and Health and Social Care
Waltham Forest College
City and Guilds Level 1 in Hospitality Customer Service - undefined
City and Guilds Level 2 in Food Safety - undefined
College of North East London
Similar Profiles
Adrian couttsAdrian coutts
live in carer at The Good Care Grouplive in carer at The Good Care Group
Kelvin WhitelawKelvin Whitelaw
Professional Carer at The Good Care GroupProfessional Carer at The Good Care Group
Jacqueline MulhollandJacqueline Mulholland
Personal Carer at The good care groupPersonal Carer at The good care group
Zaely ZorrillaZaely Zorrilla
EMS Supply & Equipment Coordinator at City of OrlandoEMS Supply & Equipment Coordinator at City of Orlando
Mauricio NavarroMauricio Navarro
Manager at HealthFirstManager at HealthFirst