Dorina Adriana Rosu
Bury St. Edmunds,Suffolk
Summary
Accomplished professional with a strong background in customer service, conflict resolution, and staff training and development. Demonstrates excellent communication skills, creative problem-solving abilities, and a goal-oriented mindset. Proficient in Microsoft Office and SAP, with a keen eye for detail and a commitment to safety measures. Adept at handling vulnerable clients with empathy and resilience in difficult situations by being a compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients. Holds certifications in Food Hygiene and Safeguarding policies among other certificates that are necessary in this line of job.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Support worker
Suffolk County Council
Bury St Edmunds, Suffolk
09.2023 - Current
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted with mobility issues enabling easier movement around the home.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Actively listened to client concerns thus creating a comforting environment.
- Helped achieve patient independence through guided tasks and activities.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
Canteen Manager
Dalehead Foods
Linton, England
11.2017 - 06.2023
- Prepared meals from scratch using authentic, popular recipes that brought new clients
- Set and oversaw weekly and special event menu plans
- Resolved challenging customer complaints to full satisfaction
- Accurately completed end-of-day financial tasks
- Controlled food costs and managed inventory
- Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift
- Created new recipes, outlined steps and training staff on correct preparation
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Developed recipes and menus by applying understanding of market demand and culinary trends
- Monitored food preparation, production and plating for quality control
Sales Manager
SC Sevim Impex SRL
Bucharest, Bucharest
05.2015 - 09.2017
- Maintained friendly and professional customer interactions
- Oversaw teams of up to 40 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff
- Provide supervision, coaching, training, development and performance management of sales team
- Planned and developed strategies to increase sales
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Monitored sales team performance and provided effective training to help each reach targets
- Fostered valuable client relationships to boost revenue and increase profit margins
- Planned and executed promotional events in-store to increase business and sales revenues
- Monitored customer preferences to determine focus of sales efforts
- Trained all sales staff for new store location
- Supported branding initiatives, developed innovative sales and marketed programs to drive target demographic interest, increase visibility and maximize outreach
- Dealing with customer complaints that can't be solved by the frontline staff
- Documented
- Interviewed job candidates and made staffing decisions
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the general manager regarding all shop and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted stock inventories once per quarter
- Increased sales volume by 100% in less than 1 years
Lead Sales Consultant
SC Nasha COM SRL
Bucharest, Bucharest
03.2011 - 05.2015
- Interviewed job candidates and made staffing decisions
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all shop and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted stock inventories once per quarter
- Increased sales volume by 100% in less than 1 years
Education
Bachelor of Arts - International Relations and European Studies
International Relations
Associate of Science - Interior Design
S.C. Ilbah Studio SRL & The Ministry of National Education & the Ministry of Labor
Skills
- Excellent customer service skills
- Creative problem solving
- Merchandising Strategic
- Safety measures
- Thinker Mathematical
- Aptitude hourly shift
- Conflict and dispute resolution
- Management POS systems
- Excellent communication
- Time management skills
- Personnel development
- Supply replenishment
- Goal-orientated
- File/records maintenance
- Detail-orientated
- Microsoft Office
- SAP
- Staff training and development
- Opening and closing procedures
- resilience in difficult situations
- Client assessment capabilities
- Dealing with vulnerable clients
- Empathy for clients
- Medication Administration
- Communication skills
- reliable and trustworthy
- Stress tolerance
- Cultural awareness
- Food Hygiene Certification
- Safeguarding policies
Affiliations
- I love a good book
- Always taking care of my health walking in the nature, 5 miles per day
- Dance and music for my soul
Certification
Care Act
Food Hygiene level 2
Infection Prevention and Control
Safeguarding Awareness level 1
Medication
Moving People Safely
Basic Life Support
Reablement
SOS and Awareness Session (ASC)
Personal Safety First
Timeline
Support worker
Suffolk County Council
09.2023 - Current
Canteen Manager
Dalehead Foods
11.2017 - 06.2023
Sales Manager
SC Sevim Impex SRL
05.2015 - 09.2017
Lead Sales Consultant
SC Nasha COM SRL
03.2011 - 05.2015
Associate of Science - Interior Design
S.C. Ilbah Studio SRL & The Ministry of National Education & the Ministry of Labor
Bachelor of Arts - International Relations and European Studies
International Relations
Similar Profiles
Kevin VasquezKevin Vasquez
Fiscal Intermediary Direct Support Staff at Economic Opportunity Council of Suffolk, Inc.Fiscal Intermediary Direct Support Staff at Economic Opportunity Council of Suffolk, Inc.
Kenna MaskKenna Mask
Prevention Specialist at Economic Opportunity Council of SuffolkPrevention Specialist at Economic Opportunity Council of Suffolk
Renee WalshRenee Walsh
Program Development Specialist at Child Care Council Of Suffolk, Inc.Program Development Specialist at Child Care Council Of Suffolk, Inc.
Anleo Franklin Maria FrancisAnleo Franklin Maria Francis
HEALTH CARE ASSISTANT at North Court, Maven HealthcareHEALTH CARE ASSISTANT at North Court, Maven Healthcare
Hayley Charles-CullenHayley Charles-Cullen
Social worker at Norfolk County CouncilSocial worker at Norfolk County Council