Dorian Hendrie

• Managed and optimised content across multilingual websites, ensuring SEO best practices, and strict adherence to brand guidelines.
• Project-managed the global website rollout, partnering with country managers to maintain consistency and localisation across markets.
• Developed and executed data-driven content and testing strategies to improve campaign performance, site speed, and user engagement across US and EU websites.
• Collaborated with cross-functional teams to implement website enhancements, driving improvements in functionality and user experience.
• Leveraged Google Search Console and worked with external vendors to monitor and boost SEO performance.

Estates Services (Capital Projects):

• Delivered high-quality administrative and financial support for capital projects, managing purchase orders, processing invoices, and maintaining accurate project records.
• Provided proactive assistance to the Head and Deputy Head of Capital Projects, ensuring smooth coordination of departmental operations and communications.
• Liaised with internal teams and external contractors to support project delivery within budget and timelines.
  

Graduate Admissions and Funding:

• Managed end-to-end graduate application processes, ensuring accuracy, compliance, and timely communication with applicants.
• Collaborated with colleges and academic departments to streamline workflows and enhance the admissions experience.

During this time, I was also caring for a family member.

• Coordinated end-to-end software rollouts, acting as a liaison between management, developers, and clients, to ensure timely delivery and clear communication.
• Conducted comprehensive beta testing across Android, Windows, and iOS platforms, identifying and reporting bugs to improve software quality.
• Authored clear, user-friendly manuals and documentation to support client adoption, and maximise software usability.
• Managed remote deployment of software updates and provided first-line technical support, resolving client issues efficiently, and maintaining high satisfaction.

• Managed high-profile accounts, including Harrods, Selfridges, and John Lewis, delivering strong client communications and service improvements through data-driven insights.
• Conducted data analysis to identify trends and optimise service delivery, informing strategic decisions, and enhancing client satisfaction.
• Maintained and optimised bespoke software and database systems to ensure reliable reporting and analytics for clients.
• Mentored recent graduate colleagues

• Contributed to the cataloguing of over seven million books as part of the Bodleian Library Inventory Control Project, ensuring accurate and efficient record keeping.
• Supervised a team of barcoders, coordinating workflows, and maintaining high standards of data quality.
• Enhanced holdings information, improving discoverability and access to Bodleian collections for staff, researchers, and other users.

• Executed SEO and Google Ads strategies to improve online visibility, search rankings, and targeted campaign performance.
• Managed CMS and maintained website and database integrity to optimise content delivery, user experience, and security.
• Analysed website performance using Google Analytics to inform data-driven decisions and enhance digital marketing outcomes.

• Founded and managed an eco-friendly eCommerce website, featuring 1,500 fair-trade products, and driving brand growth through online and in-person initiatives.
• Executed web design, SEO, and marketing strategies to increase visibility, engagement, and sales.
• Conducted market research and implemented product and promotional strategies to align offerings with customer demand.
• Built and maintained strong customer relationships, providing attentive service, and effectively increasing revenue.

• Led sales initiatives and developed marketing strategies, including advertising campaigns, SEO, and website content, to drive growth for a software start-up.
• Managed client accounts and delivered presentations to stakeholders, including venture capital investors, to secure funding and business opportunities.

• Delivered accurate channel measurement reporting and implemented process improvements to enhance sales data quality.
• Provided technical solutions and training to users on sales database functionalities, improving efficiency and data utilisation.
• Prepared and presented regular sales insights to account managers, supporting strategic decision making.

• Conducted financial reporting, forecasting, and variance analysis for Safeway’s labour costs, supporting budget management and project planning.
• Performed wage and training cost analysis for planned projects, ensuring accurate resource allocation.
• Presented weekly statistical insights to the Retail Board Director to inform strategic decision making.

• Analysed and evaluated new business proposals, performing due diligence to assess investment viability.
• Supported corporate finance projects, including venture capital initiatives, and management buyouts.