DOREENE JUMA ODUOR
DOHA,QATAR
Summary
Vigilant proactive security officer with successful years' experience ensuring safe, secure, and orderly healthcare environment for patients, visitors, relatives and staffs. Proven ability to make critical decisions under pressure and ensure compliance with health and safety regulations. Strong interpersonal communication and customer service skills, complemented by proficiency in Microsoft Office Suite and report-writing. Committed to maintaining a safe and secure environment while continuously enhancing operational efficiency. Completed the Fire and safety training, Infection control , and Environmental training with HAMAD MEDICAL COOPERATION (QATAR).
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
PROFESSIONAL SECURITY OFFICER
Teyseer security service@HAMAD MEDICAL COPERATION
Doha Qatar, Qatar
2022.03 - Current
- Carried out health and safety risk assessments accurately for reduce the incident by X%
- Responded quickly to any disturbances or incidents in hospital whilst maintaining professional calmness within the facility
- Handled minor disputes amongst staff and patients calmly and professionally minimizing disruptions at work.
- Checked identification of visitors thoroughly to prevent unauthorized entries into the premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Assisted in emergency evacuation, drills, ensuring all patients are safe.
- Handling patients belonging
Customer care representative
Horizon
Nairobi, Kenya
2015.06 - 2021.08
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Established rapport with customers to encourage repeat business.
- Managed high-volume customer inquiries in a professional manner.
- Prioritized tasks to meet and exceed company objectives and goals.
- Delivered exceptional service with timely responses to queries.
Security officer
Olesereni Hotel
Nairobi, Kenya
2013.05 - 2015.04
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Kept entrances secure with consistent visitor, personnel and package screening.
Education
Certificate - Quality Management System ISO 9001:2015
ALISON INSTITUTE
DOHA 2024.10 - 2024.12
Diploma - Caregiver
ALISONINSTITUTE
DOHA /2023 - /2023
Diploma - Professional Nursing Assistant
FILIPINO INSTITUTE
DOHA 2023.01 - 2023.09
Certificate in - Security Management
KENYA INSTITUTE OF CRIMANAL JUSTICE
KENYA 2016.05 - 2017.09
Diploma in - CCTV
NAIROBI TECHNICAL INSTITUTE
KENYA 2014.05 - 2014.11
Driving License - Class( BCE)
ROCKY DRIVING SCHOOL
KENYA06.2012
High School Diploma - Kenya Certificate of Secondary School
KAHUGUINI SECONDARY SCHOOL
KENYA 2004.01 - 2007.11
Skills
- Interpersonal communication
- Customer service dedication
- Report-writing
- Decision making under pressure
- Security Management
- Microsoft Office Suite
- CCTV operation knowledge
- Fire safety training
- Health and Safety regulations
References
References available upon request.
Timeline
Certificate - Quality Management System ISO 9001:2015
ALISON INSTITUTE
2024.10 - 2024.12
Diploma - Professional Nursing Assistant
FILIPINO INSTITUTE
2023.01 - 2023.09
PROFESSIONAL SECURITY OFFICER
Teyseer security service@HAMAD MEDICAL COPERATION
2022.03 - Current
Certificate in - Security Management
KENYA INSTITUTE OF CRIMANAL JUSTICE
2016.05 - 2017.09
Customer care representative
Horizon
2015.06 - 2021.08
Diploma in - CCTV
NAIROBI TECHNICAL INSTITUTE
2014.05 - 2014.11
Security officer
Olesereni Hotel
2013.05 - 2015.04
High School Diploma - Kenya Certificate of Secondary School
KAHUGUINI SECONDARY SCHOOL
2004.01 - 2007.11
Diploma - Caregiver
ALISONINSTITUTE
/2023 - /2023
Driving License - Class( BCE)
ROCKY DRIVING SCHOOL