Doreen (Dee) Atkinson

To assist in the supervision and co-ordination of the day to day running of the service and provide support in the delivery of a comprehensive, high quality, patient centred service.

• To supervise and co-ordinate the Call handler team and to ensure that all team activities are directed towards the delivery of core services taking into account Key Performance Indicators and corporate objectives.

• Identify training needs of the staff and develop individual skills and competence through coaching. To assist in the recruitment and training for new members of staff.

• Manage induction and training programmes for new members of staff adhering to policies. Undertake effective employee development reviews agreeing personal development plans and individual training needs.

• Adhere to policies and carry out other duties consistent with the nature, responsibilities in line with the post requirements.

• To participate and implement coaching and mentoring through ODP sessions.

• To assist in the day to day enquires and ensure protocols and standards were adhered too.

• Support I.T and report issues which may arise to the appropriate people.

• To record all Data correctly and implement training for new staff and ensure quality of service by holding regular training for all staff.

• To support Team Leaders and Service Manager in assuring staffing levels are correct and all staff deliver a professional and comprehensive experience to all service users.

• Undertake and complete all role specific training and ensure confidentiality at all times.

• Ensure good relations via excellent communications regular feed back and Team Building. Deliver well being information and be proactive in ensuring good well being throughout all staff.

• Report and escalate any concerns to the Service Manager where appropriate.

• To take calls from service users ordering their prescriptions.

To work with POD call handling team in reducing medications waste by educating service users.

• To support and liaise with GP surgeries and pharmacies.

Record information correctly and ensure patients records were kept current.

• High light any issues to the appropriate persons.

Support training for new call handling staff.

• Listened actively to caller concerns, questions and priorities.
• Used strategic questioning to extract important details from callers to help plan responsive action.
• Navigated stressful and unpredictable situations with calm and collected approach.

• Ensure all wards were supplied with appropriate medication daily. Compile a stock rotation system to ensure medications were issued appropriate to expiry dates.

• Dispense medication for wards.

Make and issue aseptic medications in line with hospital policies.

Work with patients face to face and issue medications.

• Ensure all Data was recorded correctly in the computer systems. Liaise with other hospital staff (nursing staff, doctors, theatre staff) to ensure best patient care.

• Undertake and complete all mandatory training.

Ensure all records were filed correctly in line with hospital policies and procedures and all housekeeping was kept up to date and current.