Doreen Deakin
Faringdon, Oxfordshire,United Kingdom
Summary
Accomplished professional with expertise in strategic planning, risk assessment, and project management. Proven track record in driving global sales and enhancing customer success through effective relationship management. Proficient in budget and pipeline management, leadership, and team development, contributing to innovative business strategies. Strong operations management skills focused on improving customer experience and service delivery.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Global Senior Manager and Account Director
ADVA (ADTRAN)
03.2010 - 12.2023
- Supported global account management and business growth initiatives for international entities.
- Facilitated retention strategies and enhanced customer relationship management.
- Collaborated with internal teams and customer operations to ensure operational excellence.
- Assisted in post-sales engagement and acted as a point of escalation for customer inquiries.
- Engaged with compliance and legal teams for contract revisions and updates.
- Executed strategies for new business opportunities and customer retention by monitoring KPIs and SLAs.
- Understood customer needs at senior levels and maintained effective communication with stakeholders using CRM tools.
- Managed teams in a supportive environment focused on proactive account growth initiatives.
- Ensured regulatory compliance in communications regarding products and services.
Procurement Manager & Consultant
BCS Group
09.2009 - 03.2010
- Assisted in managing procurement contracts to secure cost savings of approximately $1.7m per annum over a 10-year period for subsea data capacity.
- Collaborated with consortium members for SWM3/SMW who own the subsea cable capacity between Fujairah and London.
- Maintained communication with stakeholders to ensure timely and secure procurement processes to meet established goals.
- Supported agile and remote operations to enable optical broadband and Ethernet solutions in parts of Africa.
Account Director
BT Global Services
09.1999 - 09.2009
- Managed key accounts, contributing to customer growth of 104% in order value and 123% in revenue.
- Built a strong portfolio of trusted contacts within BT Global's main teams and senior levels across separate operating entities.
- Secured a new client for BT, achieving 234% in order value and 114% in revenue.
- Supported a team in developing a new WiFi solution, resulting in the first global wholesale contract, valued at over £15 million across five years.
- Collaborated with internal stakeholders to prioritise business and revenue continuity.
- Utilised various CRM and internal management reporting tools effectively.
Education
Bachelor in Holistic Health Sciences - Human Anatomy & Physiology and Holistic Medicine combined, Integrated Medicine & Quantum Physics
Quantum University
Hawaii 02.2024 - 01.2025
Business Studies - Business and Finance BTEC HND
Plymouth School of Business
Plymouth 09.1997 - 06.1999
Skills
- Strategic planning and risk assessment
- Project management and analysis
- Customer success and relationship management
- Global sales and account management
- Pipeline and budget management
- Leadership and team development
- Business strategy and innovation
- Product and service expertise
- Operations management and customer experience
INTERESTS
Sports and keeping fit, Meditation, mindfulness and self improvement, Quantum Physics/Mechanics - yes, I love it!, Travelling and exploring our wonderful world
HONOR AWARDS
Excellence in Results achieved in ADVA (ADTRAN) (04/2023 - 12/2023) ADVA now changed to ADTRAN in March 2023, Consistently overachieving - BT Global Presidents Awards club (04/2006 - 03/2007) BT Global Services
VOLUNTEER EXPERIENCE
Ignite & Restore, Created a Meditation Group, 2023-10, Present, Promoting awareness of our own capabilities with the correct mindset and attitude, Focusing on gratitude, appreciation and giving, Voluntary and highly rewarding, Globally, Ignite & Restore
Timeline
Bachelor in Holistic Health Sciences - Human Anatomy & Physiology and Holistic Medicine combined, Integrated Medicine & Quantum Physics
Quantum University
02.2024 - 01.2025
Global Senior Manager and Account Director
ADVA (ADTRAN)
03.2010 - 12.2023
Procurement Manager & Consultant
BCS Group
09.2009 - 03.2010
Account Director
BT Global Services
09.1999 - 09.2009
Business Studies - Business and Finance BTEC HND
Plymouth School of Business
09.1997 - 06.1999