Dorcas Anuoluwapo Adegbite
Bury
Summary
A certified project manager, and experienced scrum master with over 8years’ experience assessing organisational data to understand problems and provide workable solutions, capable of analysing a wide range of business needs in highly complex industries. Motivated professional with a keen eye for identifying and rectifying inefficiencies. Highly adept at creating bespoke solutions within an agile methodology framework. Proven history of assisting companies by developing and implementing updates to operational standards, team organisation, and employee engagement strategies. Passionate about solving industry problems, alongside crafting, and executing strategic innitiatives
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Support Specialist -Volunteer
British Heart Foundation
09.2023 - Current
- Enables accurate assessment of customer service trends by producing weekly reports on customer enquiries, responses and feedback.
- Consistently exceeds customer expectations, managing 50+ status calls to advise progress during issue lifecycle.
- Developed and maintained technical documentation and user guides to reduce support inquiries by 38%.
- Collaborated with development team to troubleshoot and resolve defects for 42% decrease in post-release issues.
- Provides technical support to internal teams, and resolved average of 13 tickets per day.
- Monitors and analyses system performance metrics, and identified and resolved performance bottlenecks, resulting in 12% improvement in system efficiency.
Mid-Level Scrum Master - Remote
Nimble
09.2022 - 08.2023
- Acted as servant leader and coach for 6 Agile Scrum teams, ensuring effective use and practice of Agile framework.
- Overhauled 15+ complex projects
- Managed 100% of Scrum process from initiation to management to delivery.
- Managed and supported all efforts of 3 development teams to simplify and enhance customer experience.
- Supported 7 stakeholders to ensure highest quality products to customers.
- Doubled team velocity, throughput, burndown, and cumulative flow of 4 cross-functional teams
- Executed performance reports and submitted to management for review.
Agile Scrum Master
Nimble
09.2020 - 08.2022
- Executed projects using Agile methodologies.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Introduced Agile to design and development teams comprising of 40+ employees.
- Established collaborative partnerships with 8 stakeholders and provided coaching at all levels in emerging Agile environment.
- Assessed 100% of current organization and delivery environment, recommending optimal Agile practices and increasing organizational delivery by over 60%
- Facilitated 30+ roadmap planning sessions and retrospectives Authored and delivered communication regarding progress and status for 3 internal and client teams
- Directed hands-on project work as needed, including analysis, design, and implementation.
Scrum Master
Nimble
11.2015 - 09.2020
- Ensured 4 project teams lived Agile values and principles and followed client-required processes and practices ·
- Spearheaded 80+ Agile Ceremonies such as Sprint Planning, Daily Stand-ups, Retrospectives, Story Refinement, and Release Planning ·
- Tracked and communicated 40+ projects' progress to 12 stakeholders and management staff · Interfaced with 3 product owners on active basis to manage product backlog and sprint activities ·
- Removed 50+ obstacles and managed risks to enable team efficiency and effectiveness ·
- Ensured 100% of Scrum activities were tracked, kept up to-date, and reported
- Increased team efficiency and predictability by 35% in 2016
Junior Scrum Master
EKA
11.2014 - 10.2015
- Directed daily scrums with 6 Scrum teams (comprised of various pods, including developers, QA testers, and product managers) ·
- Coordinated with 20+ business stakeholders, product managers, and development and testing leads to prioritize deliverables ·
- Coached 4 teams to develop project charters by identifying key resource needs and complexities required before beginning new projects ·
- Guided 8+ teams through delivery by managing scope, risks, and issues, resolving at lowest level, and escalating as needed ·
- Led 20+ Agile ceremonies, including sprint and increment planning, readouts, and retrospectives ·
- Supported release planning and solution architecture design as needed
Education
Master of Science - International Business
University of Hertfordshire
Hatfield, Hertfordshire, UK. 09.2022 - 09.2023
Bachelor of Science - Economics
Bowen University
Iwo, Nigeria. 09.2009 - 06.2013
Skills
Knowledge of business objectives
Strategic business planning
Critical thinking
Facilitating meetings
Decision-making
Knowledge of R, and IBM SPSS
SQL
Documentation and Presentation
Agile methodologies
Stakeholder management
Change management
Communication and Interpersonal skills
Negotiation and Cost-benefit analysis
Problem-solving
Proficiency in Tableau
Excel
Project management
Resource management
Requirements gathering
Business process improvement
Languages
English
Fluent
Yoruba
Native
Certification
- Agile Coach Acredited Certification, International Scrum Institute.
- Business communications, Hertfordshire Business School.
- Certified International Project Managers’ Course (CIPM) and Ms Project Tool, 2007, Joint Professionals’ Training & Support Int’l.
- Certified Kanban Expert, International Scrum Institute.
- Certified Kanban Project Manager, International Scrum Institute.
- CompTIA project+, New Horizons Computer Learning Centre.
- Scrum Master Acredited Certification, International Scrum Institute.
- Scrum Product Owner Acredited Certification, International Scrum Institute.
- Scaled Scrum Expert Acredited Certification, International Scrum Institute.
Timeline
Technical Support Specialist -Volunteer
British Heart Foundation
09.2023 - Current
Mid-Level Scrum Master - Remote
Nimble
09.2022 - 08.2023
Master of Science - International Business
University of Hertfordshire
09.2022 - 09.2023
Agile Scrum Master
Nimble
09.2020 - 08.2022
Scrum Master
Nimble
11.2015 - 09.2020
Junior Scrum Master
EKA
11.2014 - 10.2015
Bachelor of Science - Economics
Bowen University
09.2009 - 06.2013
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