Dorcas Tukubama
London
Summary
A graduate of Business Management with HR knowledge in talent acquisition, employee relations, and recruitment. Reliable and upbeat Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with a willingness to escalate critical issues. Offering 9 years of service-focused experience.
Overview
16
16
years of professional experience
Work History
Learning Support Assistant & Administrative Support
Judith Kerr Primary School
2023.01 - Current
- Provide dedicated support to students, including one-on-one and small group assistance, focusing on elevating academic achievements and fostering a positive learning environment
- Offer essential support to students requiring additional assistance in task completion, contributing to overall academic progress
- Assisted Teachers in planning and implementing educational activities, including preparing learning materials and optimising the learning experience
- Encouraged social interaction and teamwork among students by supervising group activities.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
- Provided detailed feedback to teachers and parents regularly regarding individual student progress.
Administrative Support
Judith Kerr Primary School
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Recruitment Assistant
Total Support Service
2023.06 - 2023.07
- Helping with initial applicant screening
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
Customer Assistant and Training Mentor
Lidl
2014.01 - 2023.01
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Hotel Receptionist / Guest Service Representative
Park Inn Hotel
2008.01 - 2010.01
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Use brand knowledge to inform guests of special rates, in-room service, and room types
Education
BA - Business Management with Human Resources
London South Bank University
London 06.2023
Concept of Management, People and Organisation, Human Resource Management -
BTEC Diploma - Travel And Tourism
Croydon College
London Skills
- Analytical and Critical Thinking
- Calm Under Pressure
- Attention to Detail
- Project Planning
- Multitasking Abilities
- Problem-Solving
- Organization and Time Management
- Team building
- Fluent in Language
- Verbal Communication
- Written Communication
- Cultural Awareness
Accomplishments
- Functional Skills Math and English Level 2 | Paediatric First Aid Certificate Level 3 | Safeguarding Children Level 2 | Award in Support Work in Schools Skills
Languages
French
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Recruitment Assistant
Total Support Service
2023.06 - 2023.07
Learning Support Assistant & Administrative Support
Judith Kerr Primary School
2023.01 - Current
Customer Assistant and Training Mentor
Lidl
2014.01 - 2023.01
Hotel Receptionist / Guest Service Representative
Park Inn Hotel
2008.01 - 2010.01
Administrative Support
Judith Kerr Primary School
BA - Business Management with Human Resources
London South Bank University
Concept of Management, People and Organisation, Human Resource Management -
BTEC Diploma - Travel And Tourism
Croydon College
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