Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

DORCAS O. ADENUGA

Leighton Buzzard

Summary

Accomplished professional with extensive expertise in risk analysis and evaluation, risk assessment and mitigation, and project management. Proficient in utilising tools such as Visio, Jira, Salesforce, ServiceNow, SAP, Coupa, Concur, Microsoft Office, IBM OpenPages, and Confluence to drive successful project outcomes. Demonstrated ability in client engagement, stakeholder collaboration, root cause analysis, budgeting/cost management, and team leadership. Adept at developing comprehensive project plans and implementing effective risk transformation and governance strategies. Committed to leveraging skills in risk management to achieve organisational goals.

Overview

7
7
years of professional experience

Work history

Risk Governance

Mastercard
05.2023 - 03.2025
  • Provide risk updates to Accountable Executives, ensuring key risk information remains current and aligned with business objectives
  • Lead risk assessment activities by organising workshops and conducting regular reviews with function leads, ensuring all risks are assessed, recorded, and escalated appropriately
  • Maintain oversight of key risk data, including Risks, Controls, Issues & Actions, Treatment Plans, Policy Exceptions, Risk Events, Escalations, Risk Acceptances, and Key Risk Indicators
  • I contribute to the design, implementation, and continuous improvement of risk policies, standards, and assurance frameworks
  • Forward look at regulatory developments, ensuring VLL's risk management practices remain compliant and proactive in addressing new and emerging requirements
  • Establishing and facilitating meetings on governance frameworks for Development Partner suppliers, monitoring contractual compliance, performance evaluations, and risk mitigation strategies to ensure successful partnerships
  • Collaborate with 1.5LOD and 2LOD teams to define risk appetite metrics and ensure alignment with Mastercard's Risk Appetite Framework
  • Develop and deliver remediation plans with stakeholders, tracking progress to ensure timely resolution of identified risks
  • Establishing and facilitating meetings on governance frameworks for Development Partner suppliers, monitoring contractual compliance, performance evaluations, and risk mitigation strategies to ensure successful partnerships
  • I create and deliver outputs including logical recommendations based on analysis undertaken to facilitate discussion and positive outcomes
  • Drive the adoption of Risk and Control Self-Assessments (RCSA) by ensuring timely recording of outputs in VLL's system of record within one month of assessment completion
  • Contribute to Final Requirements Notice (FRN) compliance, ensuring adherence to Tenzing FRN milestones and deliverables
  • Oversee the 2025 T&O ERM Self-Assessment action plan, ensuring monthly tracking and updates in the consolidated action log
  • Conduct 1LOD assurance reviews for COO deliverables to strengthen governance and operational risk oversight
  • Responsible for compiling and analysing risk heatmaps to inform and support the development of risk mitigation strategies
  • Establishing a controls testing schedule and outcomes reporting structure
  • Aligning control testing processes with Issues and Actions management for enhanced risk mitigation

Risk Analyst (Financial Control)

PwC
04.2020 - 05.2023
  • Partnered with Agile teams to implement control measures, resolving risk-related gaps during system enhancements and ensuring seamless delivery
  • Performed risk-based assessments during UAT, identifying system vulnerabilities and advising on mitigation strategies to strengthen control frameworks
  • Developed and delivered compliance training for stakeholders, increasing risk awareness, and improving control adherence
  • Conducting thorough assessments to gauge the effectiveness of risk treatment strategies and control measures, I provide critical analysis and informed opinions on the adequacy of existing treatment plans
  • Collaborating with cross-functional teams to manage and implement changes, ensuring minimal disruption and driving continuous improvement initiatives
  • Risk Assessment: I identified and evaluated risks associated with key business functions, ensuring alignment with the organisation's risk management framework
  • Compliance Monitoring: I ensured compliance with regulatory requirements, corporate policies, and industry standards within the payments sector
  • Reporting & Recommendations: I delivered clear, concise audit reports with actionable recommendations to enhance control effectiveness and mitigate risks
  • Process Improvement: I collaborated with stakeholders to identify process inefficiencies and provide solutions to optimise operations
  • Stakeholder Engagement: I built strong relationships with business units, serving as a trusted advisor on internal controls and risk mitigation strategies

Process Support

Amadeus IT Group
10.2017 - 02.2020
  • Project name: Amadeus Mid-Back Office Implementation
  • I worked as a BA on the Amadeus Mid-Back Office
  • The project aimed to have all the booking data from the global distribution systems to the creation and delivery of booking confirmations or invoices in one centralised system
  • This will highly reduce the manual process that customers rely on
  • I gathered information from the travel and airline professionals and assessed their different needs before the customised system was designed
  • I was involved in facilitating workshops and interviews to document and analyse requirements and validate with the project owners
  • I was involved in eliciting customer requirements from business users spread over the Sales and Marketing teams for Salesforce projects
  • I acted as liaison between the suppliers and owners maintaining transparency and profitability
  • I developed functional and non-functional requirement documents, business case and mapped out process documents
  • I was responsible for facilitating the financial, business case and follow through with the team at the headquarter (Madrid) for approval
  • I supported in writing the specification documents for IT products in the airline industry
  • Supported clients throughout the whole project lifecycle activities including requirements gathering, solution design and build, end-to-end testing, process definition and change and go-live
  • I liaised with the internal team to review the client's data to ensure its embedded GDPR into the current business processes to improve customer's communication without breaching client's trust

Education

International Business Management (MSC) -

HERIOT WATT UNIVERSITY

Master's in business administration (MBA) - Strategic Planning, Finance, Economics, Accounting, Project Management, Consumer Behaviour, Organisational Behaviour, Leadership and Marketing

EDINBURGH BUSINESS SCHOOL

B.A - International Business and Tourism

HERIOT WATT UNIVERSITY

Skills

  • Risk Analysis & Evaluation
  • Risk Assessment & Mitigation
  • Visio
  • Client Engagement
  • Root Cause Analysis
  • Project Management
  • Jira
  • Salesforce
  • ServiceNow
  • Budgeting/Cost Management
  • Team Building/Leadership
  • Confluence
  • SAP
  • Coupa
  • Concur
  • Microsoft Office
  • IBM OpenPages
  • Project Plan
  • Risk Transformation & Governance
  • Stakeholder Engagement & Collaboration

Accomplishments

  • Supported the design and implementation of governance frameworks that enhanced risk oversight and compliance.
  • Led risk transformation initiatives that improved risk assessment efficiency and streamlined risk reporting processes.
  • Developed automated reporting solutions that enhanced senior management oversight and decision-making capabilities.
  • Conducted first line assurance reviews that strengthened governance and operational risk management frameworks.
  • Successfully migrated over 20,000 employees onto a new source-to-pay system, improving user experience and reducing aged invoices by 10%.

Timeline

Risk Governance

Mastercard
05.2023 - 03.2025

Risk Analyst (Financial Control)

PwC
04.2020 - 05.2023

Process Support

Amadeus IT Group
10.2017 - 02.2020

Master's in business administration (MBA) - Strategic Planning, Finance, Economics, Accounting, Project Management, Consumer Behaviour, Organisational Behaviour, Leadership and Marketing

EDINBURGH BUSINESS SCHOOL

B.A - International Business and Tourism

HERIOT WATT UNIVERSITY

International Business Management (MSC) -

HERIOT WATT UNIVERSITY

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DORCAS O. ADENUGA