Summary
Overview
Work history
Education
Skills
Timeline
Waitress

Dorcas Mafolo

Manchester,Lancashire

Summary

I am an organised, independent worker with strong time management skills whilst also being detail-orientated and able to learn new tasks quickly and effectively. This allows me to posses excellent memory and aptitude for calculations.

Overview

1
1
year of professional experience

Work history

Waitress

MUFC
Manchester, Lancashire
09.2022 - 09.2023
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

FOH Team Member

Tim Hortons
Manchester, Lancashire
08.2022 - 01.2023
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

Diploma of Higher Education - Marketing and Public Relations

University of Worcester
Worcester
09.2023 -

Skills

  • Enthusiastic communicator
  • Customer rapport building
  • Health and Safety awareness
  • Organised and reliable

Timeline

Diploma of Higher Education - Marketing and Public Relations

University of Worcester
09.2023 -

Waitress

MUFC
09.2022 - 09.2023

FOH Team Member

Tim Hortons
08.2022 - 01.2023

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Dorcas Mafolo