Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Dora Horvath

Audenshaw

Summary

I am a highly competent, motivated and enthusiastic person with experience of working independently and also as part of a team in a busy office environment. Well-organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people.

I have more than 10 years of work experience in Office Administration, Travel Agency and Hotel Management. I am a highly motivated and detail-oriented professional. I have excellent organisational, communication and IT skills, and I am fluent in English and Hungarian. I have a proven track record of successfully managing multiple tasks simultaneously while providing high-quality support to my team. I am passionate about my work and I am always looking for new challenges. My previous experience has taught me the significance of clear communication and friendly service both over the phone and in person. I have received excellent performance evaluations from my managers in the past.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Buyer

Droylsden Glass Ltd.
06.2020 - Current
  • Maintain strong relationships with suppliers
  • Ensure orders are fulfilled on time
  • Order processing of job specific information and surveys
  • Matching invoices from suppliers
  • Purchase order processing with supply chain SAGE
  • Utilise supplier's online pricing portals
  • Utilise in-house pricing software
  • Support sales and business
  • Prepare and check necessary documentation

Installation Administrator

Droylsden Glass Ltd.
Manchester
02.2019 - 06.2020
  • Utilise in-house CRM software
  • Printing, scanning, filing, telephone
  • Prepare and issue documentation for customers, suppliers, etc.
  • Check and verify documentation
  • Telephone activity both inbound & outbound -
  • Customer service
  • Elements of goods manual handling
  • Receive goods in and issue goods out -
  • Assisting with other areas where deemed necessary
  • Adherence to company policies and procedures

Team Leader

Hotel Premier Inn
01.2014 - 02.2019
  • Creates reports and dashboard
  • Conducts general Excel admin work
  • Covers reception when required
  • Trained other members of staff
  • Supporting the team with administrative duties
  • Typing up documents, reports, minutes

Travel Organiser, Office Supervisor

Zala Volan Travel Agency
11.2008 - 04.2013
  • Maintain exceptional customer service in tourism, maximising upselling and retention
  • Efficiently handle complaints, ensuring enduring customer satisfaction.
  • Exceed company targets
  • Enhance communication skills in multiple languages by participating in English, German and Italian language courses
  • Handle reservations and hotel bookings
  • Focus on new business development
  • Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.

Foreign Trade Administrator

Andante, Kanizsa Trend Ltd
02.2008 - 11.2008
  • Collection, management and analysis of bespoke business datasets including integration into database to allow shared interdepartmental access -
  • International operations -
  • Global Capacity Planning
  • Keeping in touch with foreign partners
  • Making performance metrics
  • Supplier qualification and Supply chain optimization

Education

Economist in Tourism and Hotel Management -

University of Pannonia
09.2004 - 06.2007

Skills

  • Languages (English, Hungarian)
  • Office management
  • Administrative support
  • Filing / archiving
  • IT skills (Sage, Word, Excel, Power Point, Fidelo Front Office, Brochure editing, Eurolines reservation system)
  • Invoicing
  • Positive supplier relations
  • Problem-solving
  • Customer-focused
  • Team player

Languages

English
Fluent
Hungarian
Native

Timeline

Buyer

Droylsden Glass Ltd.
06.2020 - Current

Installation Administrator

Droylsden Glass Ltd.
02.2019 - 06.2020

Team Leader

Hotel Premier Inn
01.2014 - 02.2019

Travel Organiser, Office Supervisor

Zala Volan Travel Agency
11.2008 - 04.2013

Foreign Trade Administrator

Andante, Kanizsa Trend Ltd
02.2008 - 11.2008

Economist in Tourism and Hotel Management -

University of Pannonia
09.2004 - 06.2007
Dora Horvath