DORA CHRISTOU
Keratsini,,Greece
Summary
A dedicated professional with a strong sales-driven mindset and exceptional customer service skills. Proficient in using CRM platforms and the Microsoft Office suite, demonstrating effective communication both written and verbal. Known for resilience, stress tolerance, and conflict negotiation abilities, while maintaining a positive attitude and empathetic understanding. A fast learner with new software tools and systems, committed to teamwork and maintaining a professional demeanour. Career goals include leveraging problem-solving skills to enhance customer satisfaction and drive business success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service | Back Office | Accounting Support
Kappa Lambda Omega
10.2016 - 02.2022
- Company Overview: Advertising & Commercial Company
- Provided high-level customer service support, handling inquiries, complaints, and issue resolution efficiently.
- Assisted with administrative and back-office tasks including data entry, document management, and scheduling.
- Supported basic accounting functions such as invoice processing and expense tracking.
- Maintained accurate records and collaborated cross-functionally to ensure smooth operational flow.
- Advertising & Commercial Company
Department Supervisor - Call Centre (Incoming Calls)
Kappa Lambda Omega
05.2020 - 05.2021
- Company Overview: Advertising & Commercial Company
- Supervised a team of call centre agents, ensuring adherence to service quality standards and KPIs.
- Trained and mentored new staff, fostering a customer-focused and performance-driven environment.
- Managed scheduling, team workflow, and conflict resolution while promoting a positive workplace culture.
- Advertising & Commercial Company
Customer Service - Telephone Orders
E.Production
11.2015 - 09.2016
- Company Overview: Audiovisual Productions
- Managed incoming telephone orders with accuracy and professionalism.
- Provided product information, responded to customer questions, and ensured a smooth order experience.
- Maintained detailed records and supported the coordination of customer service processes.
- Audiovisual Productions
Cleaning Operative
Poly Rapid AG Facility & Clean Services
01.2013 - 01.2015
- Company Overview: Facility & Clean Services - Zurich, Switzerland
- Delivered high standards of cleanliness in commercial facilities.
- Followed strict protocols and schedules, ensuring client satisfaction and adherence to hygiene standards.
- Worked efficiently both independently and as part of a team in an international environment.
- Facility & Clean Services - Zurich, Switzerland
Education
Graduate - English, Theatrical Studies, Maths, Latin, History
3rd High School of Keratsini
Greece 09.2006 - 09.2009
Skills
- Confident in using CRM platforms
- Resilience and stress tolerance
- Conflict negotiation
- Fast learner with new software tools and systems
- Exceptional customer service
- Strong problem-solving and critical thinking skills
- Effective communication both written and verbal
- Demonstrated teamwork
- Honest and Reliable
- Maintains a professional demeanour
- Positive attitude
- Empathetic understanding
- Call volume handling
- Scheduling supervision
- Sales-Driven mindset
- Microsoft office suite proficiency
Languages
English
Advanced
Greek
Native
Affiliations
- Reading and Film Appreciation
- Nature and Outdoor Activities
- Fashion and Personal Style
VISA Status
I do not currently hold a UK work visa, but I have personal ties in the United Kingdom and am fully committed to obtaining the necessary documentation to live and work there legally and responsibly.
References
References available upon request.
Timeline
Department Supervisor - Call Centre (Incoming Calls)
Kappa Lambda Omega
05.2020 - 05.2021
Customer Service | Back Office | Accounting Support
Kappa Lambda Omega
10.2016 - 02.2022
Customer Service - Telephone Orders
E.Production
11.2015 - 09.2016
Cleaning Operative
Poly Rapid AG Facility & Clean Services
01.2013 - 01.2015
Graduate - English, Theatrical Studies, Maths, Latin, History
3rd High School of Keratsini
09.2006 - 09.2009
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