Dora Chan

• Recruited and engaged prospective students through strategic outreach via phone, video conferencing, and face-to-face interactions.
• Conducted interviews and assessed applicant qualifications to ensure alignment with university admission criteria.
• Provided comprehensive guidance and support to applicants throughout the admissions and application process.
• Built and maintained strong relationships with external agencies to support recruitment efforts.
• Supported marketing initiatives and campaigns to enhance student acquisition.
• Maintained accurate and up-to-date records in the CRM system to efficiently manage high volumes of student inquiries.
• Effectively followed up with website leads, utilizing screening techniques to convert inquiries into enrolled students.

I have been praised for creating a friendly environment that develops client trust and loyalty, as well as for regularly exceeding expectations in terms of customer satisfaction and operational efficiency.

• Customer Service Excellence: Served as the initial point of contact for clients, providing great service by answering questions, resolving difficulties, and ensuring a positive experience for all visitors.
• Reception Area Management: Maintained a welcoming and well-organised reception space, ensuring a professional appearance that represents the salon's high standards
• Administrative Support: Managed client records, scheduled appointments, and ensured accurate documentation of services, payments, and communications.
• Problem Solving & Multitasking: Handled scheduling conflicts, last-minute changes, and customer concerns with efficiency and professionalism, contributing to a seamless operation.

Consistently receiving excellent feedback for creating a friendly and inclusive learning environment, I applied tactics that increased student involvement, resulting in a significant increase in participation and satisfaction.

• - Deliver lessons to assigned student groups during summer camps and pre-sessional courses, ensuring alignment with course objectives and maintaining consistency in instruction.
• Systematically and accurately maintain student attendance registers in compliance with departmental policies, ensuring all records are current and complete.
• Prepare thoroughly for classes by developing engaging lesson plans tailored to the academic and linguistic needs of international students.
• Provide effective exam preparation, equipping students with the skills and confidence needed to succeed in academic assessments and English language proficiency tests.
• Manage classrooms effectively, fostering a respectful and engaging learning environment while upholding academic standards.

• Provide academic skills and English language instruction to international students, aiding their transition to undergraduate studies.
• Design and deliver lessons focused on enhancing students’ academic writing, research, critical thinking, and English language proficiency.
• Offer personalized feedback and guidance to help students improve their academic language skills and excel in seminar discussions, presentations, and written assignments.
• Develop and adapt teaching materials that engage students and address their diverse linguistic and academic needs, boosting their confidence in academic settings.
• Collaborate with colleagues to continuously refine teaching methods and improve the learning experience for international students.
• Employ inclusive teaching strategies to support students from various cultural backgrounds in developing effective communication and study skills.
• Stay informed on the latest trends in English language teaching and academic skills instruction to continually enhance student outcomes.

• Assigned to do the whispering and consecutive interpreting during Judge's schedule in the contest, converting Vietnamese into Japanese and conveying Judge's opinion to the discussion
• Translating announcement papers from VTV and meeting materials such as team evaluation sheets
• Notice of the day's activities schedule for the Judge
• Delivered clear communication by accurately translating complex technical documents.